Digital Services Specialist

CoVantage Credit Union; United States; Remote; USD 28,000 - 43,000; Full time

Benefits offered by this job

401k match up to 200%

Annual bonus up to 4%

HSA contributions

Paid time off for community service

Job summary

CoVantage Credit Union is hiring a Digital Services Specialist to join our Contact Center team and provide digital channel support to members through the Virtual Teller ATM. This full-time position is onsite and focused on delivering efficient, professional service with a focus on member satisfaction.

The role requires at least 3 years in a credit union or an Associate’s Degree, with strong communication skills and the ability to work in a fast-paced environment.

Qualifications

• Have a minimum of 3 years’ credit union experience or an Associate’s Degree.
• Ability to work fully onsite.
• Excellent written and verbal communication skills and the ability to work in direct, professional contact with a wide variety of people on a daily basis.
• Able to regularly apply sound judgment with respect to member interactions.
• Able to be organized and efficient while working in a fast-paced work environment.

Responsibilities

• Remain current with products, services, disclosures, and forms that pertain to this job or that members may need assistance with.
• Provides support assistance of Virtual Teller ATM such as cashing checks, performing withdrawals, making deposits, processing loan payments, and more.
• Seek opportunities to provide exceptional service and strengthen the member and credit union relationship.
• Provide members with guidance concerning the wise and appropriate use of credit and other financial services while offering suggestions to increase financial value.
• Assist with special projects such as reporting that relates to online issues, account openings, and other areas to help enhance the digital services experience.

Skills

Communication skills

Verbal communication

Written communication

Customer service

Education

Associate’s Degree

Job description

Unleash your potential with a career in the modernized world of digital banking! CoVantage is seeking a full time Digital Services Specialist to join our Contact Center team. This individual will provide efficient, professional service to members through digital channels and Virtual Teller ATM.

CoVantage invests in our team members! The pay for this role is $20.38-$30.56 per hour. Your starting pay rate will be based on your related experience and qualifications. Benefits include a 401k employer match of up to 200%, a bonus of annual salary up to 4%, a generous employer HSA contribution, and paid time off for community service.

Job duties

• Remain current with products, services, disclosures, and forms that pertain to this job or that members may need assistance with.
• Provides support assistance of Virtual Teller ATM such as cashing checks, performing withdrawals, making deposits, processing loan payments, and more.
• Seek opportunities to provide exceptional service and strengthen the member and credit union relationship.
• Provide members with guidance concerning the wise and appropriate use of credit and other financial services while offering suggestions to increase financial value.
• Assist with special projects such as reporting that relates to online issues, account openings, and other areas to help enhance the digital services experience.

Qualifications

• Have a minimum of 3 years’ credit union experience or an Associate’s Degree
• Ability to work fully onsite
• Excellent written and verbal communication skills and the ability to work in direct, professional contact with a wide variety of people on a daily basis
• Able to regularly apply sound judgment with respect to member interactions
• Able to be organized and efficient while working in a fast-paced work environment

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.