Digital Banking Support Associate | Growth & Service

4Front Credit Union; United States; On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Paid time off

Paid holidays

401(k) with employer match

Tuition reimbursement

Professional development

Career growth opportunities

Job summary

4Front Credit Union is seeking a Digital Service Representative I to assist members through digital channels with friendly, accurate service. You’ll handle everyday transactions, answer questions, and guide customers toward digital banking solutions in a fast-paced environment.

The role emphasizes helping members reach financial goals, excellent communication, and problem-solving. This on-site position requires a high school diploma and offers competitive benefits.

Qualifications

• High school diploma or equivalent.
• Strong communication, customer service, and problem-solving skills.
• Comfort using computers, digital platforms, and learning new technology.
• Attention to detail and the ability to stay organized in a fast-paced environment.
• Customer service experience is preferred; financial institution experience is a plus.
• Spanish-English bilingual proficiency is a plus.

Responsibilities

• Connect with members through digital channels, providing friendly, professional service.
• Process deposits, withdrawals, loan payments, transfers, and other transactions accurately and efficiently.
• Help members with account questions, maintenance requests, digital banking services, and everyday financial needs.
• Listen for opportunities to connect members with products and services that may make their financial lives easier.
• Resolve routine questions and know when to bring in additional support.
• Work alongside a collaborative team committed to delivering a seamless member experience.

Skills

Clear communication

Customer service

Problem solving

Tech savvy

Attention to detail

Bilingual (Spanish-English)

Education

High school diploma or equivalent

Job description

4Front Credit Union is seeking a Digital Service Representative I to assist members through digital channels with friendly, accurate service. You’ll handle everyday transactions, answer questions, and guide customers toward digital banking solutions in a fast-paced environment.

The role emphasizes helping members reach financial goals, excellent communication, and problem-solving. This on-site position requires a high school diploma and offers competitive benefits.