Digital Banking Care Specialist

Busey; Phoenix (AZ); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Employee stock purchase plan

Paid time off

Medical

Dental

Vision

Company-paid life insurance

Long-term disability

Supplemental voluntary life insurance

Short-term and long-term disability

Wellness incentives

Employee assistance program

Pre-tax health savings accounts

Flexible spending accounts

Job summary

Busey is seeking a Customer Care Advisor in Phoenix, AZ to advocate for customers and support digital offerings. You will engage with customers across phone, chat, and email to ensure satisfaction and drive adoption of online and mobile banking.

The role emphasizes proactive support, problem solving, and maintaining confidentiality in a fast-paced environment. Training sessions and team collaboration are part of the duties.

Qualifications

• High school diploma required.
• Knowledge of Microsoft Office required.
• Previous banking experience preferred, but not required.

Responsibilities

• Ensure customer satisfaction and retention.
• Deliver technical, troubleshooting and service support via phone, chat and email.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Attend and participate in training sessions and team meetings.
• Ability to adapt to change and respond to requests in a professional and positive manner.
• Maintain customer confidence and protect bank operations by keeping information confidential.
• Inform and refer customers for products and services.
• Perform outbound calls to customers to deliver exceptional service.

Skills

Strong organizational skills

Basic knowledge of web browsers

Busey online banking knowledge

Interpersonal, written, verbal comms

Problem solving

Concentration & detail

Time management

Customer-focused attitude

Independent & team working

Education

High School diploma

Microsoft Office knowledge

Banking experience preferred

Job description

Busey is seeking a Customer Care Advisor in Phoenix, AZ to advocate for customers and support digital offerings. You will engage with customers across phone, chat, and email to ensure satisfaction and drive adoption of online and mobile banking.

The role emphasizes proactive support, problem solving, and maintaining confidentiality in a fast-paced environment. Training sessions and team collaboration are part of the duties.