Digital Account Opening & Operations Specialist

Bank of America; Pennington (NJ); On-site; USD 42,000 - 62,000; Full time

Job summary

Bank of America in the United States is seeking an Online Account Opening Specialist to drive onboarding of new digital accounts. You will deliver exceptional client care at the inception of the client relationship while supporting internal partners in a fast-paced environment.

The role emphasizes accuracy, compliance with procedures, and the ability to multi-task across payments, data entry, and inquiries, with a 40-hour week on 1st shift in the US.

Qualifications

• Must meet performance and service metrics in a high-volume environment.
• Ability to multi-task and prioritize workload.
• Strong product knowledge and client focus.
• Attention to detail and data accuracy.

Responsibilities

• Review and remediation of online account applications.
• Verify client information per policies.
• Follow up with clients to gather information and set expectations.
• Provide high quality customer service with product knowledge.
• Handle multiple operations including account opening, data entry and processing.

Skills

Account Management

Customer Focus

Data Entry

Problem Solving

Communication

Multitasking

Team Collaboration

Active Listening

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in the United States is seeking an Online Account Opening Specialist to drive onboarding of new digital accounts. You will deliver exceptional client care at the inception of the client relationship while supporting internal partners in a fast-paced environment.

The role emphasizes accuracy, compliance with procedures, and the ability to multi-task across payments, data entry, and inquiries, with a 40-hour week on 1st shift in the US.