Digital Banking Specialist: Banno & SilverLake Expert

Park State Bank; Duluth (MN); On-site; USD 68,770,000 - 77,366,000; Full time

Job summary

Park State Bank in Minnesota seeks a Digital Banking Specialist to support, maintain, and enhance the Banno platform across online and mobile channels.

You will work with internal teams to troubleshoot issues, provide user guidance, and ensure secure, accurate digital banking experiences for customers and staff.

The role requires 2+ years in digital banking and knowledge of Jack Henry SilverLake; a customer-focused mindset with strong multitasking abilities is essential.

Qualifications

• 2+ years experience with digital banking platforms.
• Familiarity with core banking systems, preferably Jack Henry SilverLake.
• Strong communication and collaboration skills.

Responsibilities

• Serve as SME for consumer digital banking on the Banno platform.
• Provide login assistance, enrollment support, and navigation guidance.
• Resolve digital banking issues and escalate as needed.
• Support onboarding and customer education for digital banking adoption.

Skills

Digital Banking

Customer Support

Troubleshooting

Documentation

Education

Accounting/Business degree

Tools

Jack Henry SilverLake

Job description

Park State Bank in Minnesota seeks a Digital Banking Specialist to support, maintain, and enhance the Banno platform across online and mobile channels.

You will work with internal teams to troubleshoot issues, provide user guidance, and ensure secure, accurate digital banking experiences for customers and staff.

The role requires 2+ years in digital banking and knowledge of Jack Henry SilverLake; a customer-focused mindset with strong multitasking abilities is essential.