Digital Banking & Payments Strategy Lead

Merchants Bank IN; Carmel (IN); On-site; USD 115,000 - 150,000; Full time

Benefits offered by this job

Health

Vision

Dental

401K

ESOP

100% Tuition Assistance

4 weeks paid time off

Job summary

Merchants Bank in Carmel, Indiana seeks a Digital Banking & Payments Manager to lead strategy, administration, and modernization of the bank's digital channels and payment services. You will oversee online/mobile banking, ACH, wire transfers, RTP, bill pay, Zelle, and related technologies, driving vendor partnerships and regulatory readiness.

The role requires 5–10 years in banking operations or digital banking, with leadership experience and professional certifications.

Qualifications

• 5–10 years related experience in banking operations, treasury, or digital banking systems.
• Bachelor’s degree in finance or related field.
• Certified Treasury Professional.
• Accredited ACH Professional.
• Strong knowledge of Microsoft products.

Responsibilities

• Own the administration, enhancement, and ongoing optimization of the Bank's digital banking and payment platforms.
• Serve as SME for digital banking and payment solutions, advising on trends, regulations, and network changes.
• Manage relationships with digital banking, payment, and technology vendors.
• Oversee performance, functionality, and security of digital banking and payment systems.
• Lead system implementations, upgrades, and payment modernization initiatives.
• Monitor compliance with regulations, network rules, audits, and internal controls.
• Evaluate processes and system capabilities; implement improvements for efficiency and customer experience.
• Partner with Treasury Management, Retail Banking, Operations, and Business Technology to deliver aligned solutions.
• Manage and optimize CSI core banking integrations and related technologies.
• Develop communications, procedures, and training for product enhancements and new services.

Skills

Digital banking expertise

Project management

Vendor management

Leadership

Regulatory knowledge

Education

Bachelor’s degree in finance or related field

Certified Treasury Professional

Accredited ACH Professional

Tools

Microsoft Office

Job description

Merchants Bank in Carmel, Indiana seeks a Digital Banking & Payments Manager to lead strategy, administration, and modernization of the bank's digital channels and payment services. You will oversee online/mobile banking, ACH, wire transfers, RTP, bill pay, Zelle, and related technologies, driving vendor partnerships and regulatory readiness.

The role requires 5–10 years in banking operations or digital banking, with leadership experience and professional certifications.