Digital Banking & Payments Strategy Leader

Merchants-Bank-of-Indiana-; Carmel (IN); On-site; USD 110,000 - 165,000; Full time

Benefits offered by this job

Health, Vision, Dental

401K

ESOP

Tuition Assistance

4 weeks paid time off

Job summary

Merchants Bank of Indiana is seeking an experienced Digital Banking & Payments Manager to lead strategy, administration, and modernization of the Bank's digital banking and payment services. You will oversee online and mobile banking, ACH, wire services, RTP, bill pay, Zelle, Positive Pay, and related technologies while driving vendor partnerships and regulatory readiness.

This role requires strong leadership and cross-functional collaboration to deliver secure, customer-focused banking

Qualifications

• 5-10 years related experience in banking operations, treasury, or digital banking systems.
• Certified Treasury Professional
• Accredited ACH Professional
• Bachelor’s degree in finance or related field
• Strong expertise in both retail and commercial banking
• Prior leadership experience preferred
• Project Management
• Strong knowledge of Microsoft products

Responsibilities

• Own the administration, enhancement, and ongoing optimization of the Bank's digital banking and payment platforms.
• Serve as SME for digital banking and payment solutions, guiding on industry trends, regulatory requirements, and payment network changes.
• Manage relationships with digital banking, payment, and technology vendors, ensuring service quality and alignment with business objectives.
• Oversee the performance, functionality, and security of digital banking and payment systems to ensure a reliable and seamless customer experience.
• Lead system implementations, upgrades, conversions, testing efforts, and payment modernization initiatives, coordinating activities across business lines, technology teams, and external vendors.
• Monitor compliance with applicable regulations, network rules, audit requirements, and internal controls related to digital banking and payment operations.
• Evaluate business processes and system capabilities, identify opportunities for improvement, and implement solutions that enhance efficiency, customer experience, and operational effectiveness.
• Partner with Treasury Management, Retail Banking, Operations, and Business Technology teams to gather requirements, prioritize enhancements, and deliver solutions that support strategic goals.

Skills

Digital banking

Payments

Vendor management

Project management

Leadership

Microsoft Office

Education

Bachelor's degree in finance or related field

Tools

Microsoft Office

Job description

Merchants Bank of Indiana is seeking an experienced Digital Banking & Payments Manager to lead strategy, administration, and modernization of the Bank's digital banking and payment services. You will oversee online and mobile banking, ACH, wire services, RTP, bill pay, Zelle, Positive Pay, and related technologies while driving vendor partnerships and regulatory readiness.

This role requires strong leadership and cross-functional collaboration to deliver secure, customer-focused banking