Digital Banking & Payments Platform Support Analyst

Agility360; Phoenix (AZ); On-site; USD 80,000 - 100,000; Full time

Job summary

Agility 360 is seeking a Digital Banking & Payments Platform Analyst to support a large banking client in Phoenix, AZ. This role provides Tier 2 production support for digital banking and payments platforms and helps manage after-hours and weekend coverage.

You will be involved in testing, requirements gathering, and collaboration with QA, operations, product, and IT teams to deliver enhancements and ensure operational readiness.

Qualifications

• 3+ years of related experience in Treasury Management Service or similar field.
• Bachelor's degree or equivalent experience.
• Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate knowledge in banking or financial services operations domain, experience writing business requirements working with subject matter expertise.
• Intermediate experience in documenting workflows, processes, functional designs, and managing a timeline/project task list and testing/implementation effort.
• Payments knowledge to include payment types (ACH, Wires, SWIFT, RTP, Digital Assets) and file transfer protocol (FTP/SFTP) and API banking (helpful).
• Advanced speaking and writing communication skills.

Responsibilities

• Identify, develop, and write business unit requirements to support the business unit’s project and define system and functional requirements.
• Facilitate meetings designed to produce the results needed; work closely with team members and independently to meet our plan.
• Support the project throughout the development and testing efforts and directly support and lead testing, joining the SME business experts and project team.
• Lead smaller scale business unit efforts (outside of EPMO ran projects) as the functional project lead and prepare summary communications at regular intervals on the project’s status. Participate in process improvement initiatives and help drive automation projects which are typically smaller in scale with an IT lead.
• Ensure that the teams understand the objectives and that the testing results are either in line with expectations and when they are not; help drive the conversation of what changes are needed and the priority of those changes.
• Provide Tier 2 production support for digital banking and payment platforms, including triage, troubleshooting, escalation, and resolution of operational issues impacting clients, users, or internal teams.
• Monitor and manage support queues during peak operating periods to help ensure timely ticket resolution, appropriate prioritization, and adherence to service‑level expectations.
• Participate in the after‑hours and weekend support rotation, serving as the initial point of contact for incident response, issue validation, escalation coordination, and communication through resolution.
• Support release, patching, and production validation activities by executing test scenarios, confirming expected outcomes, documenting results, and escalating defects or operational impacts as needed.
• Create, maintain, and improve operational documentation, procedures, and job aids to support consistent issue handling, knowledge transfer, and ongoing process improvement.

Skills

Treasury Management

Banking Operations

Regulatory Compliance

Payments Knowledge

APIs & Banking

Testing & QA

Communication Skills

Education

Bachelor's degree or equivalent experience

Job description

Agility 360 is seeking a Digital Banking & Payments Platform Analyst to support a large banking client in Phoenix, AZ. This role provides Tier 2 production support for digital banking and payments platforms and helps manage after-hours and weekend coverage.

You will be involved in testing, requirements gathering, and collaboration with QA, operations, product, and IT teams to deliver enhancements and ensure operational readiness.