Digital Banking Operations Specialist

Armstrong Bank; Norman (OK); On-site; USD 42,000 - 58,000; Full time

Job summary

Armstrong Bank is seeking a Digital Operations Support professional in Norman, Oklahoma to assist customers and bankers with Digital Banking, Bill Pay, E-Docs, Mobile Deposit, Armstrong Anywhere, Zelle, and related services. You will respond to inquiries and help drive digital growth across the bank.

The role emphasizes prompt, accurate assistance by phone or electronic channels, collaboration with internal teams and vendors, and ongoing learning of new digital product offerings and upgrades.

Responsibilities

• Ensure customers are assisted promptly via telephone or electronic channels.
• Act as liaison between vendors of digital products and branch staff.
• Maintain knowledge of Digital Banking products and services.
• Support digital product implementations, conversions, or upgrades.
• Identify and participate in process and system improvements.

Job description

Armstrong Bank is seeking a Digital Operations Support professional in Norman, Oklahoma to assist customers and bankers with Digital Banking, Bill Pay, E-Docs, Mobile Deposit, Armstrong Anywhere, Zelle, and related services. You will respond to inquiries and help drive digital growth across the bank.

The role emphasizes prompt, accurate assistance by phone or electronic channels, collaboration with internal teams and vendors, and ongoing learning of new digital product offerings and upgrades.