Senior Digital Banking Operations Representative

Jobtailor; Groton (CT); On-site; USD 55,000 - 70,000; Full time

Job summary

Jobtailor in Groton, CT seeks an experienced Banking Operations professional to perform daily processing for digital banking, support members, and handle debit card activities. You will review transfers, assist business clients, and ensure policy compliance.

The role emphasizes analytical problem-solving, strong customer service, and the ability to adapt to changing banking services. Minimum three years in Deposit Ops or Retail Banking is required.

Qualifications

• High school diploma or equivalent required.
• Minimum three years of banking experience in Deposit Operations or Retail Banking.
• Strong analytical and problem-resolution skills.
• Detail oriented and well organized.
• Strong customer service orientation.
• Proficient in Microsoft Word, Excel and Outlook.
• Ability to learn and adapt to change.

Responsibilities

• Perform daily processing activities for digital banking services.
• Resolve problems and address exceptions and anomalies.
• Provide daily phone and virtual support to members.
• Handle debit card processing, including transactions, disputes, and inquiries.
• Set up and support business banking clients and deposits.
• Review and approve wire transfers for customers.
• Assist cross-selling of products and services.
• Conduct quality assurance and testing of new digital banking services.
• Reconcile ledgers related to Digital Banking Operations.
• Ensure adherence to bank policies, procedures, and regulatory requirements.

Skills

Analytical skills

Problem solving

Detail oriented

Customer service

Organized

Ability to adapt

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

MS Outlook

Job description

Responsibilities

• Performs various daily processing activities associated with digital banking services
• Resolves problems and ensures the exceptions and anomalies are addressed
• Provides daily phone and virtual support to all members
• Responsible for debit card processing including transactions, disputes, issuance, and transaction inquiries
• Sets up, maintains, and provides ongoing support for business banking clients
• Establishes and maintains business deposit accounts
• Review and approve incoming and outgoing wire transfers for customers
• Assists with the cross-selling of additional products and services
• Performs various quality assurance processes
• Assists with the development, implementation, and testing of new Digital Banking services
• Reconcile general ledgers associated with various Digital Banking Operations tasks
• Responsible for adhering to Bank policies and procedures as well as all regulatory requirements and guidelines

Requirements

• Minimum of a high school diploma or equivalent
• Three (3) years of banking experience in Deposit Operations and/or Retail Banking
• Strong analytical and problem resolution skills
• Detail oriented and well organized
• Strong customer service orientation
• Proficient in Microsoft Word, Excel and Outlook
• Ability to learn and adapt to change
• Must interact with customers and co-workers in a professional manner