Digital Operations Specialist I

Peoples Security Bank & Trust Company; Moosic (Lackawanna County); On-site; USD 40,000 - 60,000; Full time

Job summary

Peoples Security Bank & Trust Company in Moosic, PA is seeking a Digital Operations Support Specialist to assist in processing daily electronic banking tasks and coordinating with branches and other departments.

You will handle telephone support, ACH/Wire maintenance, Remote Deposit, BillPay, Online Banking, and system access tasks, with a focus on accuracy and customer service. This is a full-time on-site position in a stable community bank.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year banking experience preferred.
• Strong communication and technical skills essential.
• Proficient PC skills and ability to work with banking software.

Responsibilities

• Provides telephone support for branch staff and customer support line.
• Supports ACH/Wire maintenance, reports, and programs for commercial customers.
• Supports Remote Deposit products, including transactions and reports.
• Supports BillPay products, including transactions and reports.
• Supports Online Banking, including transactions and reports.
• Maintains Telephone Banking system and other operations tasks.
• Performs system maintenance such as account access, password resets, and monitoring.
• Provides support for various Operations tasks.

Skills

Communication skills

Reading skills

Writing skills

Grammar

Mathematics

Interpersonal skills

PC skills

Education

High school diploma or equivalent

Job description

General Responsibilities

Responsible for performing various duties to support the Digital Operations function; coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information.

Essential Duties

Performs various duties to support the electronic banking function as follows:

• Provides telephone support for branch staff as well as customer support line.
• Supports, processes, and maintains ACH/Wire maintenance, reports, and program initiatives for our commercial customers.
• Supports, processes, and maintains various Remote Deposit products; along with their transactions, reports, and program initiatives.
• Supports, processes, and maintains various BillPay products; along with their transactions, reports, and program initiatives.
• Supports, processes, and maintains various Online Banking products; along with their transactions, reports, and program initiatives.
• Supports, processes, and maintains Telephone Banking system.
• Performs various types of maintenance on system, such as adding and removing account access, changing member status, monitoring new/closed accounts, resetting passwords, etc.
• Provides support for various Operations tasks.

Ancillary Duties

Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending on individual circumstances.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential job functions of this position, the employee is regularly required to sit, stand, talk, hear, walk, use hands and fingers, handle or feel objects, and reach with hands and arms. At times required to stoop, kneel, bend, crouch and lift up to 25 pounds. This position requires regular use of a computer.

Requirements

Education/Training: A high school diploma or equivalent.

Skill(s): Must demonstrate strong communicative skills; proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations and communicative skills; proficient PC skills.

Experience: A minimum of one (1) year of related banking experience normally required.

Peoples Security Bank and Trust Company is an Equal Opportunity Employer