Digital Banking Experience Lead

americanbankmontana; Bozeman (MT); On-site; USD 44,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid time off + holidays

401k with match

On-the-job training

Education and development

Job summary

American Bank seeks a Digital Banking Specialist to serve as the primary operational support resource for digital banking products and services, including Online Banking, Mobile Banking, and AB Office. You will onboard, service, maintain, and support consumer and business digital banking relationships while training customers and staff.

You will perform routine system administration and participate in testing, updates, and risk/compliance activities, collaborating with IT, operations, and

Qualifications

• Requires minimum two years in retail banking, financial services, or related customer service experience.
• Experience supporting digital banking services preferred.
• Experience with Jack Henry platforms and digital banking products preferred.

Responsibilities

• Provide excellent customer service for internal and external customers regarding digital banking products and services.
• Serve as the primary point of contact for routine digital banking inquiries and service requests.
• Assist customers with enrollment, password resets, authentication, device registration, and user administration.

Skills

Customer service

Digital banking

Training

Troubleshooting

Communication

Microsoft Office

Education

High School diploma

2+ years banking/customer service

Tools

Banno

Banno Business

Jack Henry systems

iPay/Positive Pay

Remote Deposit Capture

Job description

American Bank seeks a Digital Banking Specialist to serve as the primary operational support resource for digital banking products and services, including Online Banking, Mobile Banking, and AB Office. You will onboard, service, maintain, and support consumer and business digital banking relationships while training customers and staff.

You will perform routine system administration and participate in testing, updates, and risk/compliance activities, collaborating with IT, operations, and