Digital Banking Operations Lead - Automate & Elevate

Forward Bank; Marshfield (WI); On-site; USD 80,000 - 110,000; Full time

Job summary

Forward Bank in Marshfield, WI, is seeking a Digital Banking Operations Lead to oversee the day-to-day operations of our digital channels and ensure a seamless experience for customers and colleagues.

You will administer systems, coordinate releases, troubleshoot issues, and collaborate with IT, Retail, and Business Banking to improve workflows and drive automation across digital banking platforms.

Qualifications

• Associate degree in Business, Finance, Information Systems, or a related field.
• 2–4 years of experience in digital banking operations, systems administration, software implementation, business systems analysis, information technology, or a related field.
• Excellent troubleshooting and problem-solving skills.
• Strong attention to detail and organizational abilities.
• Ability to manage multiple projects, priorities, and deadlines.
• Experience with system administration, software testing, or implementations is a plus.
• Ability to work effectively with vendors and cross-functional teams.

Responsibilities

• Administer and maintain digital banking systems, products, services, user access, and system configurations
• Manage software releases, upgrades, implementations, testing, and production deployments
• Coordinate vendor implementations, root cause analysis, enhancement requests, product reviews, and ongoing performance
• Research and resolve complex system and operational issues while serving as a primary resource for Digital Banking
• Identify opportunities to improve efficiency through automation, system enhancements, and streamlined workflows
• Prepare system reports and documentation while supporting audits, regulatory examinations, and compliance requirements
• Provide guidance to Retail, Business Banking, IT, Deposit Operations, Marketing, and other departments on Digital Banking products and services
• Assist with training and communication related to new products, system enhancements, and operational changes

Skills

Troubleshooting

Attention to detail

Project management

Vendor coordination

Education

Associate degree

Job description

Forward Bank in Marshfield, WI, is seeking a Digital Banking Operations Lead to oversee the day-to-day operations of our digital channels and ensure a seamless experience for customers and colleagues.

You will administer systems, coordinate releases, troubleshoot issues, and collaborate with IT, Retail, and Business Banking to improve workflows and drive automation across digital banking platforms.