Senior Digital Operations Lead – Banking & Payments

First Bank (FBNC); Wilmington (NC); On-site; USD 105,000 - 145,000; Full time

Job summary

First Bank (FBNC) is seeking a Digital Operations Manager to lead a team of specialists responsible for online and mobile banking platforms and digital payments. The role ensures uptime, data accuracy, back-office administration, and timely processing of critical files while driving process improvements.

You will coordinate with other departments, resolve complex customer issues, monitor risk, and maintain regulatory compliance.

Qualifications

• Bachelor’s Degree or equivalent with 5+ years in digital banking operations.
• Strong leadership to motivate a team and communicate with diverse audiences.
• Experience with digital services, banking software, and information security is a plus.

Responsibilities

• Lead and develop the digital operations team.
• Oversee daily digital banking apps and payment operations.
• Identify process improvements and automate where possible.
• Ensure regulatory compliance and effective risk management.

Skills

Leadership

Communication

Documentation

Stakeholder management

Digital banking

Team development

Education

Bachelor’s Degree

Tools

Q2 digital banking

FIS Horizon

Banking software

Job description

First Bank (FBNC) is seeking a Digital Operations Manager to lead a team of specialists responsible for online and mobile banking platforms and digital payments. The role ensures uptime, data accuracy, back-office administration, and timely processing of critical files while driving process improvements.

You will coordinate with other departments, resolve complex customer issues, monitor risk, and maintain regulatory compliance.