Digital Banking Operations Associate I

First Interstate Bank; South Dakota; Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Federal holidays

Child Care Assistance

Exercise reimbursement

Job summary

First Interstate Bank is seeking an Online Banking Operations Associate I to provide high-level operational and technical support for digital banking products. You will guide front-line staff, handle enrollments, and monitor incidents to ensure accurate, timely service.

The role requires attention to detail, strong communication, and the ability to work with multiple systems. Education: HS diploma; an Associate's degree is preferred, with less than one year of related experience preferred.

Qualifications

• High School Diploma or GED required.
• Associate's Degree preferred.
• Less than 1 year related experience preferred.

Responsibilities

• Provide operational and technical support for online banking and bill pay.
• Guide front-line staff with prompt, courteous service.
• Monitor incidents and process client notifications.
• Collaborate with internal teams to resolve inquiries promptly.

Skills

Customer service

Communication

Analytical thinking

Teamwork

Multitasking

Computer literacy

Education

High School Diploma or GED

Associate's Degree preferred

Tools

Microsoft Office

Banking software

Job description

First Interstate Bank is seeking an Online Banking Operations Associate I to provide high-level operational and technical support for digital banking products. You will guide front-line staff, handle enrollments, and monitor incidents to ensure accurate, timely service.

The role requires attention to detail, strong communication, and the ability to work with multiple systems. Education: HS diploma; an Associate's degree is preferred, with less than one year of related experience preferred.