Online Banking Operations Specialist I

First Interstate; Sioux Falls (SD); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

PTO + holidays

Child Care Assistance

Exercise reimbursement

Job summary

First Interstate seeks an Online Banking Operations Associate I to provide high-level operational and technical support to front-line staff, ensuring accurate guidance for delivering superior client service. The role handles day-to-day digital product duties while maintaining attention to detail and responsiveness across phone, email, and 360 View incidents.

Ideal candidates demonstrate strong communication skills, a commitment to risk-aware decision making, and the ability to work in a

Qualifications

• Strong attention to detail and accuracy.
• Ability to communicate clearly via phone, email, and chat.
• Ability to navigate multiple banking systems.
• Knowledge of online banking products is a plus.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Evaluate online banking enrollments and prevent risk.
• Manage bill pay maintenance and client notifications.
• Monitor and facilitate 360 View incidents.
• Provide guidance to front-line staff on digital banking.
• Respond to inquiries and resolve digital banking issues promptly.
• Identify and report potential risks and fraud.

Skills

Customer service

Attention to detail

Problem solving

Written and verbal communication

Team collaboration

Education

High School Diploma or GED

Associate's Degree preferred

Job description

First Interstate seeks an Online Banking Operations Associate I to provide high-level operational and technical support to front-line staff, ensuring accurate guidance for delivering superior client service. The role handles day-to-day digital product duties while maintaining attention to detail and responsiveness across phone, email, and 360 View incidents.

Ideal candidates demonstrate strong communication skills, a commitment to risk-aware decision making, and the ability to work in a