Digital Banking Implementation Specialist

Northern Bank; Woburn (MA); On-site; USD 65,000 - 100,000; Full time

Job summary

Northern Bank is seeking a Technical Sales Consultant to lead the implementation and onboarding of commercial digital banking and treasury management solutions. You will coordinate with Sales, Operations, and clients to ensure accurate configuration, documentation, and ongoing support across onboarding activities.

The role partners with Relationship Managers and Risk teams to deliver a compliant, high-quality client experience while enabling seamless treasury workflows and secure banking

Qualifications

• Bachelor’s degree or equivalent in business, finance, IS, or related field.
• 3+ years in commercial banking, treasury management, or digital banking.
• Experience with Q2 Digital Banking and FIS platforms.
• Knowledge of onboarding processes, regulatory controls and risk practices.
• Strong analytical and communication skills; attention to detail.

Responsibilities

• Manage end-to-end implementation of digital banking and treasury services.
• Configure banking solutions including Q2, ACH, Positive Pay, RDC.
• Set up user access, entitlements, workflows, and account limits.
• Coordinate implementation with internal partners for timely delivery.
• Conduct customer onboarding and training sessions.
• Troubleshoot issues and escalate as needed.
• Maintain implementation docs and customer communications.
• Ensure compliance with regulations, controls, and risk practices.
• Serve as technical resource for Sales during onboarding.
• Maintain product expertise and identify process improvements.

Skills

Analytical thinking

Excellent communication

Multi-project management

Technical sales support

Customer onboarding

Education

Bachelor’s degree in Business

Tools

Q2 Digital Banking

FIS platforms

CRM systems

Workflow management

RDC / ACH tools

Job description

Northern Bank is seeking a Technical Sales Consultant to lead the implementation and onboarding of commercial digital banking and treasury management solutions. You will coordinate with Sales, Operations, and clients to ensure accurate configuration, documentation, and ongoing support across onboarding activities.

The role partners with Relationship Managers and Risk teams to deliver a compliant, high-quality client experience while enabling seamless treasury workflows and secure banking