Digital Banking Implementation Lead

Computer Services, Inc.; Paducah (KY); Presencial; USD 70.000 - 100.000; Jornada completa

Descripción de la vacante

Computer Services, Inc. (CSI) is seeking a Digital Banking Implementation Specialist to guide financial institutions through data gathering, configuration, testing, and go-live.

You’ll partner with customers to ensure successful deployments and maximize the value of CSI’s digital banking solutions. This role emphasizes customer-facing collaboration, project coordination, and problem-solving across multiple implementation workstreams, including training and post-go-live support.

Formación

• 2+ years of experience in banking, fintech, software implementation, customer onboarding, project coordination or related field.
• Strong Microsoft Excel skills.
• Excellent communication and customer-facing skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and collaboratively across teams.
• Proficiency with Microsoft Office applications.

Responsabilidades

• Serve as the primary point of contact for customers during implementation projects.
• Introduce customers to CSI digital banking solutions and implementation processes.
• Gather implementation requirements and ensure alignment with customer expectations.
• Conduct data gathering sessions to understand file movement and system configuration needs.
• Configure applications and support system setup activities.
• Lead testing and review sessions with financial institution customers.
• Deliver training and support customers through the go-live process.
• Provide post-implementation support to ensure a successful transition.
• Stay current on product enhancements and new functionality.

Conocimientos

Customer-facing

Project coordination

Data gathering

Problem solving

Excel

Time management

Independent and collaborative work

Communication

Herramientas

Microsoft Office

CRM software

Descripción del empleo

Computer Services, Inc. (CSI) is seeking a Digital Banking Implementation Specialist to guide financial institutions through data gathering, configuration, testing, and go-live.

You’ll partner with customers to ensure successful deployments and maximize the value of CSI’s digital banking solutions. This role emphasizes customer-facing collaboration, project coordination, and problem-solving across multiple implementation workstreams, including training and post-go-live support.