Digital Banking Experience Advisor

United Fidelity Bank, fsb; New York (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

United Fidelity Bank, fsb in New York is seeking a Digital Banking Center Representative to manage customer relationships through online account opening. You will address inquiries, resolve issues, and provide exceptional service across various platforms.

The ideal candidate has 2-3 years in customer service or bank operations, preferably with banking experience. The position demands excellent communication skills and the ability to work under pressure. The role maintains a typical schedule of 8:00 AM to 5:00 PM CST.

Qualifications

• 2 to 3 years of customer service or bank operations experience.
• Banking experience preferred.
• 2 to 3 years of call center experience is a plus.

Responsibilities

• Manage and effectively answer inquiries related to online account opening.
• Review online account applications and resolve problems.
• Support operational departments during downtime.
• Provide exceptional phone, email, chat, and web correspondence.

Skills

Excellent interpersonal skills

Outstanding written and verbal communication abilities

Strong analytical and problem-solving attributes

Advanced organization and time-management skills

Proficiency in Microsoft Office Suite

Ability to work under high pressure

High integrity with sensitive information

Energetic team player

Education

High School Graduate or General Education Degree (GED)

Tools

Microsoft Office Suite

Job description

United Fidelity Bank, fsb in New York is seeking a Digital Banking Center Representative to manage customer relationships through online account opening. You will address inquiries, resolve issues, and provide exceptional service across various platforms.

The ideal candidate has 2-3 years in customer service or bank operations, preferably with banking experience. The position demands excellent communication skills and the ability to work under pressure. The role maintains a typical schedule of 8:00 AM to 5:00 PM CST.