Digital Banking Support Specialist

Downtown Evansville Inc; Evansville (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

United Fidelity Bank in Evansville, IN is seeking a Digital Banking Center Representative to manage customer relationships from online account opening, delivering friendly and efficient service.

You will respond to inquiries, review applications, monitor relationships, troubleshoot issues by phone, email, or chat, and support other departments during downtime; regular hours with potential overtime and Saturdays.

Qualifications

• High School Graduate or GED required.
• Banking experience preferred.
• 2--3 years of customer service or bank operations experience required.
• 2--3 years of call center experience is a plus.

Responsibilities

• Monitor and process customer inquiries related to online account opening and banking products.
• Provide exceptional phone, email, chat and web contact with customers.
• Follow up with customers and applicants as needed.
• Assist with Retail Online Banking, Mobile Banking, Debit Cards, and other electronic banking support.
• Escalate opportunities to branch staff when upsell opportunities arise.
• Adhere to Bank Secrecy Act procedures under supervision.

Skills

Interpersonal skills

Written and verbal communication

Analytical thinking

Time management

Microsoft Office

Decision making

Integrity

Team player

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

United Fidelity Bank in Evansville, IN is seeking a Digital Banking Center Representative to manage customer relationships from online account opening, delivering friendly and efficient service.

You will respond to inquiries, review applications, monitor relationships, troubleshoot issues by phone, email, or chat, and support other departments during downtime; regular hours with potential overtime and Saturdays.