Digital Banking Customer Support Specialist

Ulster Savings Bank; City of Kingston (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

Ulster Savings Bank is seeking a customer service specialist to support Internet Banking and Mobile Banking users. You will resolve issues, document cases, and provide proactive assistance to ensure smooth digital banking experiences.

The role requires a High School Diploma and at least two years in banking or customer service, with strong communication and security awareness. A team-friendly, tech-savvy performer is ideal for our Kingston team.

Qualifications

• High School Diploma required.
• Minimum 2 years banking or customer service experience.
• Excellent communication and interpersonal skills are essential.

Responsibilities

• Provide excellent customer service by identifying issues and resolving them.
• Act as primary support for Internet Banking and Mobile Banking services.
• Document inquiries and case activities in CRM/Monday.
• Cross-sell bank products and refer customers as appropriate.
• Follow security procedures and verify customer identity during interactions.
• Troubleshoot common digital banking issues and assist with authentication.

Skills

Excellent communication

Customer service

Team player

Problem solving

Bi-lingual

Tech-savvy

Security awareness

MS Teams / MS Office

Phone etiquette

Education

High School Diploma

2 years banking/customer service experience

Tools

CRM software

Microsoft Teams

Microsoft Word

Microsoft Outlook

Nautilus

Web browsers

Job description

Ulster Savings Bank is seeking a customer service specialist to support Internet Banking and Mobile Banking users. You will resolve issues, document cases, and provide proactive assistance to ensure smooth digital banking experiences.

The role requires a High School Diploma and at least two years in banking or customer service, with strong communication and security awareness. A team-friendly, tech-savvy performer is ideal for our Kingston team.