Customer Service & Digital Banking Specialist

Ulster Savings Bank; Stockade District (NY); Presencial; USD 48.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Health insurance

Dental insurance

Vision insurance

401k match

Educational assistance

Descripción de la vacante

Ulster Savings Bank is seeking a capable customer service and business development professional in New York. You will drive revenue growth, support clients with digital banking tools, and cross-sell bank products while delivering exceptional service.

Requires strong communication, analytical skills, and experience in banking or financial services; knowledge of online banking and security procedures is a plus. The role supports a growing customer base in a collaborative team environment.

Formación

• Excellent oral, written, and analytical skills.
• Experience in banking or customer service preferred.
• Familiar with online banking and security procedures.

Responsabilidades

• Provide excellent customer service by identifying customer issues, determining causes, and offering effective solutions.
• Act as primary support for Internet Banking, Mobile Banking, Bill Pay, and other digital services.
• Cross-sell bank products, services and actively seek referrals.
• Document all inquiries and tasks in CRM and related systems.

Conocimientos

Oral communication

Written communication

Analytical skills

Customer service

Educación

High School Diploma

Herramientas

CRM

Monday.com

Microsoft Teams

Microsoft Word

Microsoft Outlook

Descripción del empleo

Ulster Savings Bank is seeking a capable customer service and business development professional in New York. You will drive revenue growth, support clients with digital banking tools, and cross-sell bank products while delivering exceptional service.

Requires strong communication, analytical skills, and experience in banking or financial services; knowledge of online banking and security procedures is a plus. The role supports a growing customer base in a collaborative team environment.