Digital Banking Concierge

INTRUST Bank; Wichita (KS); On-site; USD 21,000 - 30,000; Full time

Job summary

INTRUST Bank is seeking a Digital Customer Service Representative to handle inbound calls, emails, and chats regarding online and mobile banking products. You will resolve inquiries with one-call resolution and look for opportunities to expand customer relationships through needs-based conversations.

Responsibilities include assisting customers, maintaining confidentiality, and adhering to bank procedures. A high school diploma and call center experience are preferred; strong communication and

Qualifications

• Requires a High School Diploma or equivalent; Prefer 1-2 years previous experience in customer service and/or banking with a minimum of 6 months call center experience.

Responsibilities

• Answer inbound calls, emails, and chats from customers regarding digital products and online/mobile banking.
• Resolve inquiries with one-call resolution and promote needs-based banking conversations.
• Expand customer relationships by offering appropriate products and services.
• Maintain confidentiality and follow bank procedures to prevent losses and fraud.

Skills

Customer service

Telephone skills

Interpersonal skills

Multitasking

Office software

Online banking knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Office

Web-based applications

Job description

INTRUST Bank is seeking a Digital Customer Service Representative to handle inbound calls, emails, and chats regarding online and mobile banking products. You will resolve inquiries with one-call resolution and look for opportunities to expand customer relationships through needs-based conversations.

Responsibilities include assisting customers, maintaining confidentiality, and adhering to bank procedures. A high school diploma and call center experience are preferred; strong communication and