Manager of Consumer Lending Inbound Sales

Liberty Federal Credit Union; Evansville (IN); Sur place; USD 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Incentive opportunities

Paid Holidays

Paid Time Off

Medical, Dental and Vision Insurance

401(k) retirement program with matched

Employer paid Group Term Life, Short/长

Résumé du poste

Liberty Federal Credit Union is seeking a Manager of Consumer Lending Inbound Sales in Evansville, IN, to lead the Lending Call Center team and drive performance across production and cross-selling metrics.

The role focuses on coaching staff, implementing new processes, and ensuring service levels align with strategic goals while maintaining compliance with credit union policies.

Qualifications

• Experience in sales and leadership.

Responsabilités

• Supervise the Lending Call Center Inbound loan officers.
• Motivate, coach, and develop employees to meet production and cross-selling goals.
• Lead department meetings on goals and new processes to ensure targets are met.
• Evaluate and document employee performance and improve cross selling, organization, member service, and phone skills.
• Assist in training team on policies and procedures.
• Monitor and approve staff schedules including time off and Saturday shifts.
• Maintain knowledge of lending technology resources and systems.
• Assist in underwriting consumer loans outside policy as needed.
• Be knowledgeable on phone systems, reports, and recording capabilities.
• Serve as a point of contact for IT systems analyst for testing and escalation.
• Work with Head of Underwriting on employee loan and credit card requests and document files.
• Troubleshoot and resolve direct consumer loan questions for staff.
• Assist in evaluating incentive structures and contests for inbound sales.
• Assist in hiring and interview process for new lenders on the inbound sales team.
• Identify ideas to improve Lending Call Center operations and programs.
• Provide monthly staffing matrices and reports to VP of Direct Lending.
• Adhere to credit union policies and procedures across the team.
• Develop understanding of credit union history and operations.
• Develop working knowledge of data and word processing systems.
• Perform any other duties as assigned by supervisor.

Description du poste

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Manager of Consumer Lending Inbound Sales

INDIRECT SALES Full Time Management MAIN OFFICE, Evansville, IN, US

2 days ago Requisition ID: 4085

LFCU, a full-service credit union, is seeking a Manager of Consumer Lending Inbound Sales with experience in sales, coaching and mentoring employees to meet departmental and strategic goals. The successful candidate must demonstrate a professional, courteous, motivated demeanor with a positive attitude. The candidate must have excellent time management, verbal and written communication skills. Consumer lending and leadership experience is preferred.

Duties and responsibilities:

• Supervise the Lending Call Center Inbound loan officers
• Motivate, coach, and develop employees to meet production and cross selling goals and to maintain a positive attitude
• Lead department meetings on goals and new processes and take the appropriate actions to ensure goals are reached or exceeded on a monthly basis
• Evaluate and document employee performance and be proactive in enhancing employee performance relating to cross selling, organization, member service, and phone skills
• Assist the VP of Direct Lending and Lending Trainers in training team on policies and procedures
• Monitor and approve direct reports' schedules, including time off, daily lunch schedules, and the Saturday schedule
• Maintain a working knowledge of all lending technology resources and systems, including current LOS, DNA, and other tech stack resources
• Assist in underwriting consumer loans that are outside of policy and escalated to management
• Be knowledgeable on the credit union's phone systems, reports, and recording capabilities
• Serve as a point of contact for the IT systems analyst for testing and escalating situations
• Work with the Head of Underwriting to handle LFCU employee loan and credit card requests and maintain employee scanned loan document files
• Troubleshoot, answer questions, and solve problems on direct consumer loan questions for staff
• Assist the VP of Direct Lending in evaluating and developing incentive structures and contests for the inbound sales team
• Assist the VP of Direct Lending with the hiring and interview process for new lenders on the inbound sales team
• Identify and evaluate ideas to improve Lending Call Center operations, efficiencies, and lending programs
• Work with Operations Manager to provide monthly staffing matrices and reports to the VP of Direct Lending
• Adhere to all credit union policies and procedures and ensure the Lending Call Center staff does likewise
• Develop an understanding of credit union history, philosophy, organization, bylaws, and operational procedures
• Develop a working knowledge of the credit union's data and word processing systems
• Any other duties assigned by my supervisor or management

Benefits and Compensation

• Incentive opportunities
• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
• Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.