Card Services Assistant

Liberty Federal Credit Union; Evansville (IN); Sur place; USD 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Bonus opportunities

Paid holidays

Paid time off

Medical, dental and vision insurance

401(k) with matching

Group term life insurance

Disability insurance

Tuition reimbursement

Résumé du poste

Liberty FCU is seeking a Card Services Assistant to provide responsive member support for card-related inquiries and to process debit/ATM card applications across branch and online channels.

This full-time clerical role at the Evansville Operations Center requires excellent communication, strong multitasking, willingness to work Saturdays and evenings, and a security-minded approach to handling member information and card data. You will help with routine processing and card maintenance.

Qualifications

• Experience in customer service or call center environments.
• Ability to handle card-related inquiries accurately and securely.
• Willingness to work Saturdays and evenings as needed.

Responsabilités

• Serve as primary contact for members with card-related inquiries.
• Assist in processing debit and ATM card applications from branch and online channels.
• Close debit card accounts due to inactivity or account closures.
• Monitor returns and perform card-related maintenance tasks.
• Support Card Services operations during peak periods and vacations.
• Maintain knowledge of card services products and procedures.

Connaissances

Customer support

Multitasking

Communication

Cash handling

Attention to detail

Outils

Card processing software

Word processing

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Card Services Assistant

CARD SERVICES DEPARTMENT Full Time Clerical MAIN OFFICE, Evansville, IN, US

Liberty FCU, a full-service credit union, is currently seeking a Card Services Assistant with excellent communication and multi-tasking skills. Applicants must be willing to work Saturdays and evenings when necessary. This position will be stationed within the Operations Center located at 4601 Theater Drive, Evansville, IN.

Duties and Responsibilities:

• Serve as primary contact for members with card-related inquiries.
• Serve as primary contact to assist the LFCU staff with various card-related inquiries.
• Assist in processing approved/denied debit and ATM card applications from branch and online channels.
• Close debit card accounts due to inactivity or account closures.
• Monitor returned mail with debit/credit cards.
• Serve as backup to the following daily routines:
  • Process debit and ATM card applications including both approving and ordering.
  • Monitor multiple reports for debit card quality control.
  • Perform primary CardWizard administrative routines.
  • Process lost/stolen card replacements, transfer points, and perform other service maintenance for all lost/stolen card reports.
• Assist with tasks within the Card Services department when volume is heavy or for vacation relief.
• Assist with card room duties as needed.
• Work on the department's Saturday schedule on a rotating basis.
• Develop and maintain an understanding of all card services products and services.
• Always be security-minded on member inquiries including address changes and replacement plastic requests.
• Adhere to the credit union’s S.E.R.V.I.C.E standards.
• Develop a working knowledge of the credit union's data and word processing systems.
• Develop an understanding of credit union history, philosophy, organization, by-laws, and operational procedures.
• Any other duties assigned by my supervisor or management.

Benefits and Compensation:

• Bonus and incentive opportunities
• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
• Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.