Digital Auto Sales Specialist – Online to In‑Store

Garber Chevrolet Chesaning; Saline (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision plans plus

401K with company match

Employee discounts on vehicles and ser

Job summary

Garber Automotive Group is seeking a friendly, self-motivated Digital Retail Customer Specialist to be the first contact for customers exploring vehicles online. You will qualify shoppers, provide vehicle and pricing information, and schedule showroom visits to finalize purchases.

You will build value by highlighting differentiating features, work with the Finance Manager for delivery, and follow up post-sale to ensure satisfaction and uncover new opportunities.

Qualifications

• Minimum high school diploma or GED.
• 2-5 years sales and customer service experience preferred but not required.
• Automotive sales background a plus.
• Excellent customer service, organizational, and negotiation skills.
• Self-motivated, goal-oriented, and enthusiastic presence in a team environment.
• Strong written and communication skills.
• Valid driver’s license required as well as clean driving record.
• Professional appearance and work ethic.

Responsibilities

• Establish contact with online shoppers utilizing phone, text and e-mail communication methods.
• Discover shopper’s objectives, wants and needs through constructive qualifying engagement.
• Be a value-added resource to the customer by providing them with vehicle and pricing information, support and alternative suggestions that meet their needs.
• Schedule appointments for the customer to visit the showroom to experience the vehicle in person and to finalize the purchase.
• Build vehicle value by demonstrating to the customer expert level knowledge of differentiating features and benefits for each model in the lineup.
• Close sales and work with the Finance Manager to provide a world class vehicle delivery.
• Follow up with the customer periodically after the sale to ensure their complete satisfaction and to network for additional sales opportunities.

Skills

Customer service

Negotiation

Communication

Self-motivated

Team player

Education

High school diploma or GED

Job description

Garber Automotive Group is seeking a friendly, self-motivated Digital Retail Customer Specialist to be the first contact for customers exploring vehicles online. You will qualify shoppers, provide vehicle and pricing information, and schedule showroom visits to finalize purchases.

You will build value by highlighting differentiating features, work with the Finance Manager for delivery, and follow up post-sale to ensure satisfaction and uncover new opportunities.