Digital Auto Sales Specialist

Sonic Automotive, Inc.; Nashville (TN); On-site; USD 45,000 - 100,000; Full time

Job summary

Crest Honda in Nashville, TN is seeking an eSales Agent to engage customers via digital channels, manage inquiries, and drive sales opportunities. You will serve as the digital face of Crest Honda, presenting inventory, financing options, and scheduling tests drives while building relationships and guiding buyers through the purchase journey.

Responsibilities include prompt responses, lead generation, CRM data maintenance, and collaboration with sales and service teams to ensure a seamless

Qualifications

• 2+ years of proven sales experience, preferably automotive or retail
• Strong customer service and interpersonal skills
• Proficiency with CRM software and dealership management systems
• Excellent written and verbal communication skills
• Ability to manage multiple customer inquiries simultaneously
• Proficiency with email platforms and digital communication tools
• Knowledge of automotive products, features and financing options (preferred)

Responsibilities

• Respond promptly to customer inquiries via email, chat, phone and other digital platforms
• Generate and qualify leads from online sources and manage follow-up communications
• Present vehicle inventory, features and financing options to prospective buyers
• Schedule and coordinate test drives with customers
• Maintain accurate records in the CRM system
• Meet or exceed monthly sales targets and performance metrics
• Provide expert product knowledge and consultation to customers
• Process online transactions and ensure proper documentation completion
• Collaborate with sales and service teams to ensure seamless customer experiences
• Track sales activities and provide regular reports on performance and pipeline status
• Identify customer needs and recommend appropriate vehicle solutions
• Follow up post-purchase to ensure satisfaction and referrals

Skills

Sales experience

Customer service

CRM proficiency

Communication skills

Multitasking

Email/digital tools

Automotive product knowledge

Sales pipeline management

Tools

CRM software

Dealership management systems

Microsoft Office

Job description

Crest Honda in Nashville, TN is seeking an eSales Agent to engage customers via digital channels, manage inquiries, and drive sales opportunities. You will serve as the digital face of Crest Honda, presenting inventory, financing options, and scheduling tests drives while building relationships and guiding buyers through the purchase journey.

Responsibilities include prompt responses, lead generation, CRM data maintenance, and collaboration with sales and service teams to ensure a seamless