eSales Agent - Crest Honda

Sonic Automotive; Nashville (TN); On-site; USD 50,000 - 100,000; Full time

Job summary

A leading automotive dealership in Nashville seeks an eSales Agent to enhance customer engagement and drive sales appointments. Your role involves responding to inquiries swiftly and professionally, utilizing CRM tools to manage customer interactions. With a compensation range of $50,000 - $100,000 annually based on performance, this position requires exceptional communication skills and the ability to thrive in a dynamic work environment. Evening and weekend availability is essential.

Qualifications

• Must be adaptable to change.
• Evening and weekend schedule availability required.

Responsibilities

• Answer inbound phone calls, internet inquiries, and chats.
• Provide guests with timely, relevant responses.
• Generate sales and acquisition appointments.
• Maintain a thorough understanding of KPIs.

Skills

Exceptional communication skills

Ability to work in a fast-paced environment

Strong organizational skills

Proficient using a computer

Ability to establish strong relationships

Tools

CRM software

Lead management tools

Job description

eSales Agent - Crest Honda in Nashville, TN at Sonic Automotive

Job Type: Sales

Experience: Associate

About

The eSales Agent at Crest Honda is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.

Compensation range for this role:

$50,000 - $100,000 annually depending on performance

Job Description

Duties and Responsibilities:

• Answer inbound phone calls, internet inquiries, and chats
• Provide guests with timely, relevant responses to address customer questions and needs
• Facilitate providing guests price and purchasing information
• Provide payment options and quotes
• Generate sales and acquisition appointments
• Manage organizers to stay up to date with follow up of all active guests
• Adhere to specific outreach cadence required for new inquiries
• Maintain a thorough understanding of KPIs
• Able to set priorities, multi-task, and achieve goals
• Ability to perform in a fast paced environment
• Ability to work on a team
• Exceptional communication skills, both written and verbal
• Highly proficient in verbal phone skills
• Ability to establish and maintain strong internal and external relationships
• Strong organizational and time management skillsMust be adaptable to change
• Proficient using a computer
• Evening and weekend schedule availability required

All your information will be kept confidential according to EEO guidelines.