Digital Accessibility & Web Support Engineer

University of Utah; Salt Lake City (UT); On-site; USD 68,000 - 78,000; Full time

Job summary

The University of Utah Marketing and Communications team is seeking a Digital Support Engineer to join the Digital Team, reporting to the Associate Director of Digital Research and Operations. You will deliver exceptional user support for our university's web and digital community, combining technical expertise with strong customer service.

Responsibilities include accessibility audits, collaboration with developers to embed remediation, WordPress training, and ongoing support for designers,

Qualifications

• Bachelor's degree in computer science, information systems, or related field
• Expert in digital accessibility incl. WCAG 2.1/2.2 AA and assistive technologies
• 3+ years in web development support and 2+ years in technical support
• 2+ years in WordPress CMS
• 1+ years in testing/support tools
• Experience in higher education or digital agency environments preferred
• Experience training large groups and collaborating across teams

Responsibilities

• Conduct accessibility audits and remediate accessibility bugs
• Evaluate experiences with assistive tech and automated tools; document findings
• Remediate PDFs/documents to meet WCAG AA standards
• Consult on ADA compliance and WCAG requirements
• Collaborate with developers to integrate remediation into workflows
• Train campus partners on digital accessibility and brand compliance
• Serve as a point of contact for technical inquiries and support
• Troubleshoot and resolve complex technical issues
• Maintain internal knowledge bases and support docs
• Provide WordPress training for editors, content managers, and developers

Skills

HTML

CSS

JavaScript

PHP

WordPress

Digital accessibility

WCAG

Accessibility testing

GitHub

WP Engine

Ticketing systems

Training sessions

Education

Bachelor's degree in computer science or related field

Tools

GitHub

WP Engine pipelines

Job description

The University of Utah Marketing and Communications team is seeking a Digital Support Engineer to join the Digital Team, reporting to the Associate Director of Digital Research and Operations. You will deliver exceptional user support for our university's web and digital community, combining technical expertise with strong customer service.

Responsibilities include accessibility audits, collaboration with developers to embed remediation, WordPress training, and ongoing support for designers,