Digital Accessibility & Risk Analyst (Internal Employment Opportunity)

OSU Oregon State University; Corvallis (OR); Ibrido; USD 66.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical coverage (Dental/Vision)

Retirement benefits

Paid time off

Tuition reduction

Work-life programs

Alternative lifestyle benefits

Descrizione del lavoro

OSU Oregon State University is seeking a Digital Accessibility & Risk Analyst to manage VPAT/ACR documentation, coordinate HECVAT submissions, and track accessibility-related service requests. The role supports procurement and governance decisions with enterprise-wide visibility.

The position is hybrid, located on the Corvallis campus, and reports across UIT and IT governance functions. A cross-functional coordinator role emphasizes timely, transparent processes.

Competenze

• Bachelor's degree or 4+ years of equivalent experience in IT, administration, or compliance.
• Experience in administrative coordination, process management, or workflow stewardship in tech or higher education.
• Strong organization and communication skills for multi-party processes.
• Experience with data, spreadsheets, and reporting tools for dashboards and summaries.
• Ability to collaborate across units and apply institutional policies in digital accessibility contexts.
• Willingness to learn VPAT/ACR, HECVAT, WCAG concepts and complete onboarding requirements.

Mansioni

• Maintain a centralized VPAT/ACR repository for university tools and services.
• Coordinate vendor onboarding, procurement, and renewals to obtain VPATs/ACRs.
• Administer HECVAT submissions and route to IT Security for review.
• Review HECVAT submissions, coordinate missing docs, track lifecycles.
• Coordinate accessibility barrier reports and related service requests via intake platforms.
• Monitor ticket queues, escalate and resolve accessibility-related requests promptly.
• Develop dashboards and reports showing accessibility status and metrics.

Conoscenze

Administrative coordination

Process management

Workflow stewarding

Organizational skills

Written and verbal communication

Data reporting

Cross-unit collaboration

Policy learning

Formazione

Bachelor's degree in information technology, public administration, business administration, communications, library/information science, or related field

Strumenti

ServiceNow

Jira

Power BI

Descrizione del lavoro

Job Summary

This is an Internal Employment Opportunity University Information and Technology (UIT) is seeking a Digital Accessibility & Risk Analyst. This is a full-time (1.00 FTE), 12-month professional faculty position. At Oregon State University (OSU), University Information and Technology (UIT) is at the forefront of the university's technological transformation. UIT is dedicated to empowering the entire university community by providing secure access to the right data, tools, and services needed to navigate and shape their unique paths to success. By protecting OSU’s technological assets and managing resources efficiently, we enable the university to thrive in an ever‑evolving landscape. Led by the Office of the Chief Information Officer (CIO), UIT manages IT operations for OSU’s three campuses, serving students in Oregon’s 36 counties and in more than 100 countries around the world. UIT's leadership philosophy centers around a human‑centric and fully architected technology landscape, leveraging enterprise solutions for common good services while empowering individual colleges and business units to innovate and invest in their missions and initiatives. UIT designs and implements a seamless, interconnected digital ecosystem that aligns to the university’s strategic goals and maximizes impact.

Located within the UIT Digital Experience team and reporting to the Assistant Director for Web Technologies, the Digital Accessibility & Risk Analyst serves as the administrative and process steward for vendor accessibility documentation, vendor‑risk intake coordination, and institutional reporting that supports OSU's digital accessibility and vendor‑risk infrastructure. This organizational placement provides a neutral, enterprise‑wide perspective, enabling the role to support and coordinate work across UIT Digital Experience, the Office of Information Security (OIS), Office of Procurement, Payment and Travel, and IT service management functions. The position operates alongside institutional IT Governance, Budget, and Portfolio Management functions, ensuring consistent processes, timely intake coordination, and transparent reporting across these domains. The Analyst ensures that vendor accessibility documentation (VPATs/ACRs) is collected, maintained, and available to support procurement and governance decisions; that Higher Education Community Vendor Assessment Toolkit (HECVAT) submissions are complete and properly coordinated with OIS; and that accessibility‑related tickets and barrier reports are consistently tracked, routed, and responded to within expected service timelines. This role contributes to institutional service management maturity by providing visibility into intake workflows and ticket responsiveness, helping ensure that accessibility and vendor‑risk‑related requests are handled in a timely, consistent, and accountable manner. This position complements, and does not duplicate, the work of the Accessible Technology Specialist, who serves as one of OSU’s subject‑matter experts and the UIT program leader for digital accessibility. The Analyst is not a technical, compliance, enforcement, or program ownership role. Instead, this position operates as a cross‑functional coordinator and process steward, ensuring that accessibility documentation, vendor‑risk intake, and service workflows are completed in a timely, consistent, and transparent manner across organizational boundaries.

Key Responsibilities

• Maintains a centralized repository of Voluntary Product Accessibility Templates (VPATs) and Accessibility Conformance Reports (ACRs) for university‑adopted tools, enterprise platforms, and digital services.
• Tracks documentation requirements throughout vendor onboarding, procurement, purchasing activities, and renewals, coordinating with vendors and procurement partners to obtain missing or outdated VPATs and ACRs.
• Serves as the administrative coordinator for incoming HECVAT submissions, ensuring completeness and readiness prior to routing to the Office of Information Security for technical review.
• Reviews HECVAT submissions for completeness, coordinates missing documentation, and tracks assessment lifecycles and aging.
• Serves as the administrative intake coordinator for accessibility barrier reports and related service requests submitted through reporting forms, ServiceNow, and other intake platforms.
• Monitors ticket queues and aging requests to support timely response, routing, escalation, and resolution of accessibility‑related service requests.
• Develops and maintains dashboards, reports, and summaries that provide visibility into accessibility documentation status, HECVAT assessments, ticket performance, and related operational metrics.

Qualifications

Required Qualifications

• Bachelor's degree in information technology, public administration, business administration, communications, library/information science, or a related field; OR an equivalent combination of education and relevant professional experience totaling at least four (4) years.
• Demonstrated professional experience in administrative coordination, process management, or workflow stewardship in a technology, higher education, procurement, or compliance‑adjacent environment.
• Strong organizational skills with demonstrated ability to manage multiple concurrent workflows, track complex multi‑party processes, and ensure timely follow‑through on outstanding items.
• Excellent written and verbal communication skills, with the ability to communicate clearly and professionally with a wide range of stakeholders including vendors, technical staff, and senior institutional leadership.
• Demonstrated experience working with data, spreadsheets, and reporting tools to maintain tracking systems, develop dashboards, and produce accurate summary reports for administrative and leadership audiences.
• Demonstrated ability to work collaboratively, build effective cross‑unit working relationships, and exercise sound professional judgment in navigating shared responsibilities across organizational boundaries.
• Willingness and ability to learn and apply institutional policies, accessibility documentation frameworks, and vendor‑risk intake standards, including readiness to complete onboarding and ongoing professional development in digital accessibility concepts (e.g., HECVAT, VPAT/ACR, WCAG at a conceptual level).
• This position is designated as a critical or security‑sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05‑010 et seq. Incumbents are required to self‑report convictions and those in youth programs may have additional criminal history checks every 24 months.

Preferred Qualifications

• Familiarity with vendor‑risk assessment frameworks, including the HECVAT or similar tools used in higher education or enterprise technology procurement environments.
• Familiarity with VPAT/Accessibility Conformance Report (ACR) documentation standards and their role in technology procurement and accessibility governance.
• Conceptual familiarity with digital accessibility standards, including WCAG and Section 508, sufficient to understand documentation requirements and routing contexts. (Technical accessibility evaluation expertise is not required for this role.)
• Experience working in a higher education IT environment with familiarity with IT governance, vendor management, or procurement and contract management processes.
• Experience with IT service management (ITSM) platforms, intake ticketing systems, or workflow management tools (e.g., ServiceNow, Jira, or similar).
• Experience with data visualization or reporting tools (e.g., Power BI, Tableau, or similar platforms).
• Familiarity with Oregon State University's digital ecosystem, procurement processes, or institutional IT governance structure.

Working Conditions / Schedule

Schedule: This position will work a typical Monday – Friday schedule and will be based on the Corvallis campus. This position may at times require work outside of normal business hours and/or weekends.
Modality: Hybrid - This position is designated as hybrid, working both on‑site and remotely. The exact amount of on‑site and remote work and schedule will be discussed with the supervisor. Hybrid work is dependent on business needs.

Salary

Salary Range: 66k - 85k

Location

Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport. Oregon State’s beautiful, historic and state‑of‑the‑art main campus is located in one of America’s best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.

Benefits

• Medical, Dental, Vision and Basic Life.
• Free confidential mental health and emotional support services, and counseling resources.
• Retirement savings paid by the university.
• A generous paid leave package, including holidays, vacation and sick leave.
• Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.
• Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.
• Optional lifestyle benefits such as pet, accident, and critical care insurance, giving you peace of mind and the support you need to thrive in all aspects of your life.

Equal Opportunity / Inclusion Statements

We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status.

We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status.

OSU will conduct a review of the National Sex Offender Public website before hire.

OSU is a fair chance employer committed to inclusive hiring.

OSU is a fair chance employer committed to inclusive hiring.

OSU is a fair chance employer committed to inclusive hiring.

OSU is a fair chance employer committed to inclusive hiring.

OSU is a fair chance employer committed to inclusive hiring.

The university prohibits unlawful discrimination on the basis of age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin (including ancestry and ethnicity), citizenship, marital or family status, pregnancy or related conditions, disability, genetic information, protected veteran status / service in the uniformed service, or any other status protected by law or OSU policy.

Anticipated Start Date: 2026-11-01