Digital Accessibility Lead - ADA/WCAG Expert

State of North Carolina - Health & Human Services; North Carolina; On-site; USD 67,000 - 117,000; Full time

Job summary

The North Carolina Department of Health and Human Services (DHHS) is seeking a Digital Accessibility Coordinator to lead accessibility efforts across the agency. You will guide procurement, training, testing, and system reviews to ensure ADA Title II and WCAG 2.1 AA compliance.

Based in OLCA under DSDHH, the role collaborates with IT, legal, and communications to embed accessibility as a core requirement across digital content, websites, and data visualizations.

Qualifications

• Bachelor's degree in a discipline related to the area of assignment plus two years of programmatic experience.
• CPACC or WAS certification preferred.
• Deep knowledge of ADA Title II and WCAG 2.1 AA.

Responsibilities

• Act as the primary DHHS contact for digital accessibility, collaborating with IT, Communications, Legal, Data Office, Procurement, and Budget teams.
• Review and evaluate vendor accessibility claims (ACRs/VPATs) and ensure accessibility requirements are embedded in procurement and budgeting.
• Lead digital compliance efforts, audits, and responses to internal/external assessments.
• Conduct manual and automated accessibility testing, including assistive technology and keyboard-only testing, code reviews, and remediation guidance.
• Develop and deliver role-based accessibility training across the agency.
• Support multimedia accessibility (captioning, transcription) and maintain awareness of evolving standards and best practices.

Skills

ADA Title II

WCAG 2.1 AA

Project management

Communication

IT architecture

Accessibility testing

Code remediation

Education

Bachelor's degree in related field

Two years programmatic experience

Tools

ACR/VPAT review

Manual & automated testing

Job description

The North Carolina Department of Health and Human Services (DHHS) is seeking a Digital Accessibility Coordinator to lead accessibility efforts across the agency. You will guide procurement, training, testing, and system reviews to ensure ADA Title II and WCAG 2.1 AA compliance.

Based in OLCA under DSDHH, the role collaborates with IT, legal, and communications to embed accessibility as a core requirement across digital content, websites, and data visualizations.