Digital Accessibility Lead - WCAG 2.1 AA & ADA Expert

Adult Correction; North Carolina; On-site; USD 67,000 - 117,000; Full time

Job summary

North Carolina Department of Health and Human Services seeks a Digital Accessibility Coordinator to lead accessibility efforts across the agency. The role ensures websites, documents, and data visualizations meet ADA Title II, WCAG 2.1 AA, and federal/state laws, guiding procurement and training.

Reporting to OLCA within DSDHH, the position drives cross-functional collaboration, conducts testing, and provides expert guidance to improve accessibility and user experience statewide.

Qualifications

• Deep knowledge of ADA Title II and WCAG 2.1 AA.
• Experience guiding large-scale organizational change and cross-functional project management.
• Strong analytical, communication, facilitation, and conflict-resolution skills.
• Ability to translate accessibility needs into practical training, procurement requirements, and operational improvements.
• Strong understanding of IT architecture, accessibility testing tools, and code-level remediation.
• CPACC or WAS certification preferred.

Responsibilities

• Act as the primary DHHS contact for digital accessibility, collaborating with IT, Communications, Legal, Data Office, Procurement, and Budget teams.
• Review and evaluate vendor accessibility claims (ACRs/VPATs) and ensure accessibility requirements are embedded in procurement and budgeting.
• Lead digital compliance efforts, audits, and responses to internal/external assessments.
• Conduct manual and automated accessibility testing, including assistive technology and keyboard-only testing, code reviews, and remediation guidance.
• Develop and deliver role-based accessibility training across the agency.
• Support multimedia accessibility (captioning, transcription) and maintain awareness of evolving standards and best practices.
• Assist with legal matter by clarifying WCAG technical requirements when needed.

Skills

ADA Title II & WCAG 2.1 AA

Cross-functional project management

Analytical & communication skills

Training & procurement requirement翻译

IT architecture understanding

Tools

ACR/VPAT review

Job description

North Carolina Department of Health and Human Services seeks a Digital Accessibility Coordinator to lead accessibility efforts across the agency. The role ensures websites, documents, and data visualizations meet ADA Title II, WCAG 2.1 AA, and federal/state laws, guiding procurement and training.

Reporting to OLCA within DSDHH, the position drives cross-functional collaboration, conducts testing, and provides expert guidance to improve accessibility and user experience statewide.