Digital Accessibility Lead

Health & Human Services; United States; On-site; USD 67,000 - 117,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

NCFlex benefits

Paid vacation

Parental leave

Job summary

North Carolina Department of Health and Human Services (DHHS) seeks a Digital Accessibility Coordinator to lead accessibility initiatives for websites, documents, platforms, and data visualizations. You will ensure usability, navigation, and compliance with ADA Title II and WCAG 2.1 AA across DHHS digital materials.

Housed within the Office of Language and Communication Access (OLCA), the role partners with IT, Communications, Legal, and procurement to integrate accessibility into policy,

Qualifications

• ADA Title II and WCAG 2.1 AA knowledge.
• Experience guiding large-scale organizational change.
• Strong analytical, communication, facilitation, and conflict-resolution skills.
• Ability to translate accessibility needs into training, procurement requirements, and operational improvements.
• Strong understanding of IT architecture, accessibility testing tools, and code-level remediation.
• CPACC or WAS certification preferred.

Responsibilities

• Act as the primary DHHS contact for digital accessibility, collaborating with IT, Communications, Legal, Data Office, Procurement, and Budget teams.
• Review and evaluate vendor accessibility claims (ACRs/VPATs) and ensure accessibility requirements are embedded in procurement and budgeting.
• Lead digital compliance efforts, audits, and responses to internal/external assessments.
• Conduct manual and automated accessibility testing, including assistive technology and keyboard-only testing, code reviews, and remediation guidance.
• Develop and deliver role-based accessibility training across the agency.
• Support multimedia accessibility (captioning, transcription) and maintain awareness of evolving standards and best practices.
• Assist with legal matters by clarifying WCAG technical requirements when needed.

Skills

ADA Title II

WCAG 2.1 AA

Change management

Stakeholder communication

IT architecture

Code remediation

Accessibility testing

Education

Bachelor's degree or equivalent experience

Job description

North Carolina Department of Health and Human Services (DHHS) seeks a Digital Accessibility Coordinator to lead accessibility initiatives for websites, documents, platforms, and data visualizations. You will ensure usability, navigation, and compliance with ADA Title II and WCAG 2.1 AA across DHHS digital materials.

Housed within the Office of Language and Communication Access (OLCA), the role partners with IT, Communications, Legal, and procurement to integrate accessibility into policy,