Digital Accessibility Coordinator

Health & Human Services; United States; On-site; USD 67,000 - 117,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

NCFlex benefits

Paid vacation

Parental leave

Job summary

North Carolina Department of Health and Human Services (DHHS) seeks a Digital Accessibility Coordinator to lead accessibility initiatives for websites, documents, platforms, and data visualizations. You will ensure usability, navigation, and compliance with ADA Title II and WCAG 2.1 AA across DHHS digital materials.

Housed within the Office of Language and Communication Access (OLCA), the role partners with IT, Communications, Legal, and procurement to integrate accessibility into policy,

Qualifications

• ADA Title II and WCAG 2.1 AA knowledge.
• Experience guiding large-scale organizational change.
• Strong analytical, communication, facilitation, and conflict-resolution skills.
• Ability to translate accessibility needs into training, procurement requirements, and operational improvements.
• Strong understanding of IT architecture, accessibility testing tools, and code-level remediation.
• CPACC or WAS certification preferred.

Responsibilities

• Act as the primary DHHS contact for digital accessibility, collaborating with IT, Communications, Legal, Data Office, Procurement, and Budget teams.
• Review and evaluate vendor accessibility claims (ACRs/VPATs) and ensure accessibility requirements are embedded in procurement and budgeting.
• Lead digital compliance efforts, audits, and responses to internal/external assessments.
• Conduct manual and automated accessibility testing, including assistive technology and keyboard-only testing, code reviews, and remediation guidance.
• Develop and deliver role-based accessibility training across the agency.
• Support multimedia accessibility (captioning, transcription) and maintain awareness of evolving standards and best practices.
• Assist with legal matters by clarifying WCAG technical requirements when needed.

Skills

ADA Title II

WCAG 2.1 AA

Change management

Stakeholder communication

IT architecture

Code remediation

Accessibility testing

Education

Bachelor's degree or equivalent experience

Job description

Job Classification

Agency Dept of Health and Human Services Division SEC OFFICE - INFO TECH - NC FAST Job Classification Title Business Systems Analyst I (S) Position Number 65011752 Grade NC16

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The primary purpose of this position is to serve as NC Department of Health and Human Services (DHHS) agency lead for digital accessibility. Their guidance will ensure DHHS is designing usable and easily navigated digital materials. This position provides consultation, training, system review, organize manual testing requests and procurement guidance to ensure all who create digital content web content, documents, and data visualizations) are equipped and trained to meet accessibility standards, provide meaningful user experience and complies with federal and state laws.

This Office of Language and Communication Access (OLCA) is housed within the Division of Services for the Deaf and Hard of Hearing (DSDHH). It has been identified that physical accessibility, language access, communication access, and digital accessibility often overlap. Those four accessibility areas are often separated in State government even though they are often interconnected. The OLCA will leverage DSDHH’s mandated expertise to improve access for all of DHHS and other state government entities. The purpose of the Office being established separately rather than as a program within DSDHH is to allow the scope of this office to focus on communication access and then extend further through the 3 additional access pillars (language, digital, and physical). The Division of Services for the Deaf and Hard of Hearing's Office of Language and Communication Access is seeking a highly skilled technical professional to serve as the department’s Digital Accessibility Coordinator! This role serves as the Digital Accessibility Coordinator for the NC Department of Health and Human Services (DHHS) within the newly established Office of Language and Communication Access (OLCA). The office sits under DSDHH but operates statewide to improve four interconnected accessibility areas: communication, language, digital, and physical access. The position ensures that DHHS digital materials—websites, documents, platforms, and data visualizations—are usable, navigable, and compliant with ADA Title II, Section 508, and WCAG 2.1 AA. The role provides expert consultation, training, procurement guidance, and system review to ensure accessibility is treated as a required product feature across the department.

Key Responsibilities

• Act as the primary DHHS contact for digital accessibility, collaborating with IT, Communications, Legal, Data Office, Procurement, and Budget teams.
• Review and evaluate vendor accessibility claims (ACRs/VPATs) and ensure accessibility requirements are embedded in procurement and budgeting.
• Lead digital compliance efforts, audits, and responses to internal/external assessments.
• Conduct manual and automated accessibility testing, including assistive technology and keyboard-only testing, code reviews, and remediation guidance.
• Develop and deliver role-based accessibility training across the agency.
• Support multimedia accessibility (captioning, transcription) and maintain awareness of evolving standards and best practices.
• Assist with legal matters by clarifying WCAG technical requirements when needed.

Required Competencies

• Deep knowledge of ADA Title II and WCAG 2.1 AA.
• Experience guiding large-scale organizational change and cross-functional project management.
• Strong analytical, communication, facilitation, and conflict-resolution skills.
• Ability to translate accessibility needs into practical training, procurement requirements, and operational improvements.
• Strong understanding of IT architecture, accessibility testing tools, and code-level remediation.
• CPACC or WAS certification preferred.

Salary Range

Salary Range: $67,122 - $117,465

Recruitment Range: $67,122 - $94,000

Management Preferences

• 3-5 years experience leading projects with project management skills such as risk assessment and mitigation, scope management, budgeting and resource allocation, time management, and project documentation
• 1-3 years of leading change management
• 1-3 years of stakeholder communication and team coordination

Position Deadline

This position will close at 11:59 p.m. the night before the end date. Position is funded in part through federal funds.

Compensation & Benefits

• The State of North Carolina offers excellent comprehensive benefits.
• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• In addition, paid parental leave is available to eligible employees.

Visit website for State Benefits Supplemental and Contact Information

EEO Statement

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders.

We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.

For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.

Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.

We invite all potential applicants to apply for positions for which they may be qualified.

Application Process

Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses.

It is critical to our screening and salary determination process that applications contain comprehensive candidate information.

Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application.

To receive credit for the supplemental questions, you must provide supporting information within the 'Work Experience' section of the application to support your answers.

Applicants may be subject to a criminal background check.

All candidates selected for positions considered 'Positions of Trust' will be subject to a criminal background check.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone.

To check the status of your application, please log in to your account.

Upon the closing date, applications are 'Under Review' and will be screened by Human Resources for qualified applicants.

The hiring process may take several weeks.

Degrees must be received from appropriately accredited institutions.

Transcripts and degree evaluations may be uploaded with your application.

The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.

For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members.

Degree/College Credit Verification Degrees must be received from appropriately accredited institutions.

Transcripts, degree evaluations and cover letters may be uploaded with your application.

Veterans’ and National Guard Preference Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.

Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.

Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation.

If reasonable accommodation is needed to participate in the job application or interview process, please contact the person Substance Abuse Professional Practice Board, etc.) indicated below.

Resumes will not be accepted in lieu of completing this application.

Minimum Education and Experience

Bachelor's degree from appropriately accredited institution in a discipline related to the area of assignment plus two years of programmatic experience related to the area of assignment. OR Equivalent combination of training and experience. See the Education and Experience Equivalency Guide for details.