Digital Accessibility Lead — ADA/WCAG Expert

State of North Carolina; North Carolina; On-site; USD 67,000 - 117,000; Full time

Job summary

The State of North Carolina’s Department of Health and Human Services seeks a Digital Accessibility Coordinator in the Office of Language and Communication Access (OLCA). This role ensures that DHHS digital materials—websites, documents, platforms, and data visualizations—are usable, navigable, and compliant with ADA Title II, Section 508, and WCAG 2.1 AA.

The role provides expert consultation, training, procurement guidance, and system reviews, working across IT, Communications, Legal, and

Qualifications

• Deep knowledge of ADA Title II and WCAG 2.1 AA.
• Experience guiding large-scale organizational change and cross-functional project management.
• Strong analytical and communication skills.
• Ability to translate accessibility needs into practical requirements and procurement specs.
• Knowledge of IT architecture and accessibility testing tools.

Responsibilities

• Act as primary DHHS contact for digital accessibility.
• Review vendor accessibility claims (ACRs/VPATs).
• Lead digital compliance audits and responses.
• Conduct manual and automated accessibility testing.
• Develop and deliver role-based accessibility training.
• Support multimedia accessibility (captioning/transcription).
• Clarify WCAG requirements in legal matters.

Skills

ADA Title II

WCAG 2.1 AA

Project management

Cross-functional collaboration

Training delivery

Education

Bachelor’s degree in related field

Job description

The State of North Carolina’s Department of Health and Human Services seeks a Digital Accessibility Coordinator in the Office of Language and Communication Access (OLCA). This role ensures that DHHS digital materials—websites, documents, platforms, and data visualizations—are usable, navigable, and compliant with ADA Title II, Section 508, and WCAG 2.1 AA.

The role provides expert consultation, training, procurement guidance, and system reviews, working across IT, Communications, Legal, and