Digital Access Professional Sr.

Phase2 Technology; Tucson (AZ); On-site; USD 47,000 - 59,000; Full time

Job summary

University of Arizona is seeking a Senior Digital Access Professional to support the Disability Resource Center in creating accessible content and media. You will oversee alternative formats, coordinate production, and provide guidance on accessibility tools and practices for students, faculty, and staff.

The role emphasizes high-quality customer service in a dynamic environment, team collaboration, and ongoing outreach to promote inclusive design across campus digital environments.

Qualifications

• Bachelor's degree or equivalent advanced learning attained through professional level experience.
• Minimum of 3 years of relevant work experience.

Responsibilities

• Collaborates as part of a team to coordinate the production of alternative formats and media services.
• Serves as a primary contact in alternative formats and media access services for all student and staff requests.
• Troubleshoot technology issues related to accessing content and provide AT trainings.
• Maintains detailed information in departmental database to track requests and schedule production.
• Coordinates with DRC staff regarding instructor communications and pre-semester planning.
• Participates in hiring, training, and supervision of student staff.
• Monitors department emails and prioritizes responses.
• Develops and revises processes to ensure efficiency and timely delivery of content.
• Grants access to university technologies and systems for evaluating content.
• Reviews invoices and processes payments.
• Promotes universal access and inclusive design across campus digital environments.
• Creates trainings and workshops on accessible content and tools.

Skills

Communication skills

Organizational skills

Tech adaptability

Customer service

Disability accommodations knowledge

AIM database

Education

Bachelor's degree or equivalent

Tools

AIM database

Assistive technologies

Job description

Digital Access Professional Sr.

Posting Number: req26959

Department: Disability Resource Center

Location: Tucson Campus

Address: Tucson, AZ USA

Position Highlights: The Senior Digital Access Professional supports the Disability Resource Center (DRC) in the creation and delivery of accessible content and media to ensure access to all university constituents. The professional oversees the daily operations of alternative digital formats and media access, including, but not limited to, e-text, Braille, audio description, and captioning. The Senior Digital Access Professional responds to a variety of accommodation services inquiries from students, faculty, and staff concerning accessible content and provides technical and instructional support and guidance as needed. This position delivers offers high-quality customer service in an often fast-paced, dynamic environment and works as part of a team to ensure access. Visa sponsorship is not available for this position. Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more! The University of Arizona has been recognized for our innovative work-life programs.

Duties & Responsibilities

• Collaborates as part of a team to coordinate the production of alternative formats and media services.
• Serves as a primary contact in alternative formats and media access services, including, but not limited to, e-text, Braille, audio description, and captioning, for all student and staff requests.
• Troubleshoot technology issues related to accessing content, using the University's course accessibility tool, or provide Assistive Technology (AT) trainings.
• Maintains detailed information in departmental database to track requests, prioritize, and schedule production for services and communication regarding the status of accommodation requests to students, instructors, and DRC staff.
• Coordinates with DRC staff regarding instructor and faculty communications, including pre-semester planning and outreach.
• Participates in the hiring, training, scheduling, and supervision of student staff.
• Monitors department emails; delegates, prioritizes, and responds as appropriate.
• Engages as part of a team in the development, evaluation, quality control, and revision of processes to ensure efficiency, accuracy, and timely delivery of content.
• Grants access, as appropriate, to University technologies and systems necessary to support evaluating and creating accessible content.
• Reviews invoices from external agencies, verifies accuracy, and processes payment.
• Works strategically to incorporate, promote, and increase awareness regarding universal access and inclusive design across campus digital environments.
• Collaborates with campus partners to create information, trainings, and workshops related to accessible content, design, and the University's course accessibility tool.
• Supports, as part of a team, accessibility for campus events and physical access needs.

Knowledge, Skills, and Abilities (KSAs)

• Excellent oral and written communication skills, including effective phone, chat, and email etiquette.
• Strong organizational and time management skills.
• Ability to learn new media systems and respond quickly to constantly changing technology.
• Strong customer service philosophy, including the flexibility to exercise good judgment within established guidelines.
• Knowledge and understanding of disability and reasonable accommodations in higher education.
• Proficiency in Accessibility Information Management (AIM) database.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Minimum Qualifications

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 3 years of relevant work experience is required.

Preferred Qualifications

• Experience with computer programs that convert printed materials into electronic format, such as scanning and optical character recognition (OCR) programs.
• Experience with the process of captioning media.
• Experience using assistive technologies.
• Experience with instructional technologies used in higher education institutions.

FLSA: Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40

Job FTE: 1.0

Work Calendar: Fiscal

Job Category: Legal Compliance

Benefits Eligible: Yes - Full Benefits

Rate of Pay: $47,356 - $59,195

Compensation Type: salary at 1.0 full-time equivalency (FTE)

Grade: 6

Compensation Guidance: The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity. The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.

Career Stream and Level: PC2

Job Family: Disability Resources

Job Function: Legal & Compliance

Type of criminal background check required: Name-based criminal background check (non-security sensitive)

Number of Vacancies: 1

Target Hire Date: 9/21/2026

Expected End Date:

Contact Information for Candidates: [e-mail]

Open Date: 9/2/2026

Open Until Filled: Yes

Documents Needed to Apply: Resume and Cover Letter

Special Instructions to Applicant:

Notice of Availability of the Annual Security and Fire Safety Report In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses.Thesereports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures. Paper copies of the Reports can be obtained by contacting the University Compliance Office at [e-mail].