Manager, Online Program
Phase2 Technology
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Benefits offered by this job
Job summary
University of Arizona is seeking an Online Program Manager to guide campus partners in developing, onboarding, and maintaining online programs, certificates, and courses. This role analyzes enrollment data, supports forecasting, and ensures program alignment with online standards and processes.
The position entails a hybrid work arrangement with required weekly onsite presence at the Tucson campus. Visa sponsorship is not available.
Qualifications
- Bachelor's degree or equivalent; professional experience accepted.
- Minimum of three years of relevant work experience.
- Experience with university administrative systems such as UAccess Student (PeopleSoft Campus Solutions), UAccess Analytics, and schedule of classes/RCS processes.
- Experience developing professional resources such as best practice guides, web content, or program documentation.
Responsibilities
- Data Analytics: Collects and analyzes enrollment and forecasting data to assess program effectiveness.
- Program Development & Onboarding: Guides campus partners through onboarding new online courses, certificates, and degree programs.
- Relationship Building & Program Maintenance: Builds and sustains relationships with internal/external partners and maintains existing programs.
Skills
Education
Tools
Job description
The Online Program Manager position guides campus partners through the development, maintenance, and onboarding of online academic programs, certificates, and courses. It is responsible for managing both new and existing programs within the portfolio, ensuring smooth administrative processes, and maintaining transparency between Arizona Online and campus stakeholders. The role collects and analyzes enrollment and forecasting data, manages course development workflows, and provides ongoing program maintenance to support institutional goals. The Academic Program Officer II ensures that academic partners have the resources and implementation support necessary to successfully transition and sustain their programs in the fully online modality.
Visa sponsorship is not available for this position.
This position offers a hybrid work arrangement. While many responsibilities may be completed remotely, the role requires weekly onsite presence at the Tucson, Arizona campus to fulfill duties that must be performed in person.
- health, dental, and vision insurance plans
- life insurance and disability programs
- paid vacation, sick leave, and holidays
- U of A/ASU/NAU tuition reduction for the employee and qualified family members
- retirement plans
- access to U of A recreation and cultural activities
- and more!
The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please
- Collects and analyzes enrollment and forecasting data to assess and evaluate program effectiveness.
- Utilizes UAccess Analytics and related reporting tools to support data-driven decision making by the leadership team.
- Guides campus partners through the process of onboarding new online courses, certificates, and degree programs.
- Coordinates and plans the administration and operation of academic programs, including policy development, budgeting, cost negotiation, expenditure forecasting, and resource allocation.
- Ensures timely and efficient implementation of new programs in alignment with Arizona Online's standards and processes.
- Builds and sustains relationships with internal and external partners to ensure administrative processes are completed accurately and efficiently.
- Creates best practice guides, web content, and other resources to inform and support campus partners.
- Manages existing programs in the portfolio, providing ongoing maintenance, updates, and troubleshooting to ensure continued success and alignment with institutional priorities.
- Ability to collect, interpret, and apply enrollment and forecasting data to inform program decision-making.
- Skill in coordinating and managing the administration of academic programs, including budgeting, policy implementation, and resource allocation.
- Ability to manage academic processes and workflows effectively.
- Strong collaboration and relationship-building skills to work with faculty, staff, and campus partners.
- Ability to balance multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
- Skill in preparing and delivering clear, concise reports and presentations to support program goals and leadership decisions.
- Ability to anticipate challenges, think critically, and develop effective solutions.
- Knowledge of higher education policies, structures, and best practices, particularly related to online learning and program management.
- Excellent critical thinking, analytical, problem-solving, organizational, and presentation skills.
- Ability to communicate effectively in both technical and non-technical language to diverse audiences, including senior leadership.
- Skills in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
- Strong time management and prioritization skills with the ability to manage multiple projects and meet deadlines.
- Demonstrated resourcefulness, flexibility, responsiveness, and attention to detail skills.
This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.
- Bachelor's degree or equivalent advanced learning attained through professional level experience required.
- Minimum of three years of relevant work experience.
- Experience with university administrative systems such as UAccess Student (PeopleSoft Campus Solutions), UAccess Analytics, and schedule of classes/RCS processes.
- Experience developing professional resources such as best practice guides, web content, or program documentation.
Exempt
Full Time
40
1.0
Fiscal
Academic Administration
Yes - Full Benefits
$65,687-$85,393
salary at 1.0 full-time equivalency (FTE)
9
The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.
The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.
PC2
Academic Program Mgmt
Academic Administration
Name-based criminal background check (non-security sensitive)
1
Neda Fletcher | neda@arizona.edu
8/27/2026
Yes
Resume and Cover Letter
In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses.Thesereports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.
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