Diet Office Specialist - Evenings & Weekends

Rochester Regional Health; City of Rochester (NY); On-site; USD 22,000 - 26,000; Full time

Job summary

The Central Diet Office Representative at Rochester Regional Health in Rochester, NY, supports the Diet & Nutrition Services by managing diet orders and communicating with patients and staff. You will input orders, generate tray tickets, and maintain accurate menus using the menu software while providing excellent customer service in a fast-paced healthcare setting.

With 37.5 hours per week and a schedule spanning early mornings to evenings, this role emphasizes attention to detail,

Qualifications

• High School Graduate or equivalent within 90 days of hire.
• Two years customer service experience preferred, ideally in a health care setting.
• Associate degree
• Ability to multitask, handling phone conversations while accurately utilizing multiple programs in the computer while continuing to focus on the conversation.
• Experience with Microsoft applications (Outlook, Teams, etc.), Genesys, Computrition

Responsibilities

• Collaborates to deliver a seamless, exceptional customer experience across a broad range of customer touch points, channels, processes, and applications.
• Enrolls and activates patient in menu selection program, including answering questions and/or resolving any user issues; escalating according to established process.
• Promote a positive and friendly work atmosphere where customer service and patient safety are top priorities.
• Acts as a liaison between Food Services and all other departments with respect to patient meals, diet orders, and floor stock.
• Promptly respond to phone calls from all customers (patients, nursing, and hospital departments)
• Accurately input and verify patient diet order, tube feeding, nourishments, food allergies, food preferences, and special services into patient file in order to generate a customized menu for each patient via menu software program.
• Adjust patient menu to meet appropriate nutrient and fluid allowances.
• Assist patients with meal selection via phone or through virtual care. Meal selections must be within the bounds of the patient diet order and take into account allergies and preferences.
• Provide operating reports to food service departments at designated times, and as requested: tray tickets, tally guides, nourishment list, tube feeding list/labels, etc.
• Ability to multi task and utilize multiple software programs at the same time

Skills

Customer service

Multitasking

Communication skills

Microsoft Office

Education

High School Diploma or equivalent

Tools

Menu software program

Computrition

Genesys

Job description

The Central Diet Office Representative at Rochester Regional Health in Rochester, NY, supports the Diet & Nutrition Services by managing diet orders and communicating with patients and staff. You will input orders, generate tray tickets, and maintain accurate menus using the menu software while providing excellent customer service in a fast-paced healthcare setting.

With 37.5 hours per week and a schedule spanning early mornings to evenings, this role emphasizes attention to detail,