Diet Office Coordinator: Patient Menu & Orders

105 Unity Hospital of Rochester; United States; On-site; USD 22,000 - 26,000; Full time

Job summary

Rochester Regional Health in Rochester, NY, seeks a Centralized Diet Office Representative to support diet orders and ensure accurate communication with patients and staff. You will input orders, generate tray tickets, and assist with menu selections, delivering timely reports to food service managers.

The role requires high attention to detail, strong customer service, and the ability to work across departments in a fast-paced health care setting; experience with menu software, and multitasking

Qualifications

• High School Graduate or equivalent within 90 days of hire into the position
• Two years customer service experience preferred, ideally in a health care setting
• Associate degree is preferred
• Experience with Microsoft applications (Outlook, Teams, etc.), Genesys, Computrition

Responsibilities

• Collaborates to deliver a seamless, exceptional customer experience across a broad range of customer touch points, channels, processes, and applications.
• Works across multiple functions and with all levels of the organization.
• Enrolls and activates patient in menu selection program, including answering questions and/or resolving any user issues; escalating according to established process.
• Promote a positive and friendly work atmosphere where customer service and patient safety are top priorities.
• Acts as a liaison between Food Services and all other departments with respect to patient meals, diet orders, and floor stock.
• Promptly respond to phone calls from all customers (patients, nursing, and hospital departments) Accurately input and verify patient diet order, tube feeding, nourishments, food allergies, food preferences, and special services into patient file in order to generate a customized menu for each patient via menu software program.
• Adjust patient menu to meet appropriate nutrient and fluid allowances.
• Assist patients with meal selection via phone or through virtual care. Meal selections must be within the bounds of the patient diet order and take into account allergies and preferences.
• Provide operating reports to food service departments at designated times, and as requested: tray tickets, tally guides, nourishment list, tube feeding list/labels, etc.
• Ability to multi task and utilize multiple software programs at the same time.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Genesys

Computrition

Job description

Rochester Regional Health in Rochester, NY, seeks a Centralized Diet Office Representative to support diet orders and ensure accurate communication with patients and staff. You will input orders, generate tray tickets, and assist with menu selections, delivering timely reports to food service managers.

The role requires high attention to detail, strong customer service, and the ability to work across departments in a fast-paced health care setting; experience with menu software, and multitasking