Diesel Parts Specialist

Kirby Corporation; Albuquerque (NM); On-site; USD 38,000 - 52,000; Full time

Job summary

Stewart & Stevenson Power Products in Albuquerque, NM seeks a Parts Specialist to read catalogs, locate replacement parts, and handle telephone orders for multiple product lines. You will assist customers, prepare sales slips, manage stock, advise substitutions, and process payments in a fast-paced parts department.

Responsibilities include taking orders, filling stock requests, and maintaining organized stockrooms while delivering excellent service to customers and supporting sales goals.

Qualifications

• High school diploma or GED with 2–4 years related experience.
• Ability to communicate clearly and concisely in writing.

Responsibilities

• Read catalogs, microfiche viewers, or computer displays to determine stock numbers and prices.
• Determine replacement parts required from inspections or customer requests.
• Receive and fill telephone orders for parts.
• Fill customer orders from stock and prepare sales slips.
• Receive payment or obtain credit authorization and take inventory of stock.
• Advise customers on substitutions when identical replacements are unavailable.
• Examine returned parts, exchange or refund as needed.

Skills

Attention to detail

Written communication

Verbal communication

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Oracle

Job description

Overview

Stewart & Stevenson Power Products is Now Hiring a Parts Specialist 6565 Hanover Rd. NW, Albuquerque, NM 87121. Sell spare and replacement parts and equipment in repair shop or parts store for multiple product lines.

Responsibilities

• Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.
• Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
• Receive and fill telephone orders for parts.
• Fill customer orders from stock.
• Prepare sales slips or sales contracts.
• Receive payment or obtain credit authorization.
• Take inventory of stock.
• Advise customers on substitution or modification of parts when identical replacements are not available.
• Examine returned parts for defects, and exchange defective parts or refund money.
• Mark and store parts in stockrooms according to prearranged systems.
• Discuss use and features of various parts, based on knowledge of machines or equipment.
• Demonstrate equipment to customers and explain functioning of equipment.
• Place new merchandise on display.
• Measure parts, using precision measuring instruments, in order to determine whether similar parts may be machined to required sizes.
• Repair parts or equipment.
• Calculate and provide sales quotes to customers on multi-part orders.

Qualifications

• Ability to perform work accurately and thoroughly.
• Ability to communicate in writing clearly and concisely.
• Ability to communicate effectively with others using the spoken word.
• Ability to take care of the customers’ needs while following company procedures.

Computer Skills:

• Proficient in Microsoft Office applications (Word, Excel, Outlook). Oracle experience preferred.

Education/Experience:

• High School Graduate or General Education Degree (GED) and two to four years related experience.

Physical Conditions & Requirements:

• Parts department environment. Parts storage area may not be air conditioned.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.