Diesel Parts Specialist

Stewart-; Albuquerque (NM); On-site; USD 40,000 - 60,000; Full time

Job summary

Stewart & Stevenson Power Products in Albuquerque, NM is seeking a Parts Specialist to help customers find replacement parts and file orders in a repair shop setting. You will read catalogs, confirm part numbers, and handle telephone orders with attention to accuracy.

Responsibilities include preparing sales slips, processing payments, taking inventory, advising on substitutions, and demonstrating equipment to customers to ensure proper use of parts.

Qualifications

• High School Graduate or GED and 2–4 years related experience.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Excellent written and spoken communication skills.

Responsibilities

• Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.
• Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
• Receive and fill telephone orders for parts.
• Fill customer orders from stock.
• Prepare sales slips or sales contracts.
• Receive payment or obtain credit authorization.
• Take inventory of stock.
• Advise customers on substitution or modification of parts when identical replacements are not available.
• Examine returned parts for defects, and exchange defective parts or refund money.
• Mark and store parts in stockrooms according to prearranged systems.
• Discuss use and features of various parts, based on knowledge of machines or equipment.
• Demonstrate equipment to customers and explain functioning of equipment.
• Place new merchandise on display.
• Measure parts, using precision measuring instruments, in order to determine whether similar parts may be machined to required sizes.
• Repair parts or equipment.
• Calculate and provide sales quotes to customers on multi-part orders.

Skills

Customer service

Communication skills

Microsoft Office

Oracle experience

Education

GED or High School Diploma

Tools

Oracle

Excel

Job description

Overview

Stewart & Stevenson Power Products is Now Hiring a Parts Specialist 6565 Hanover Rd. NW, Albuquerque, NM 87121. Sell spare and replacement parts and equipment in repair shop or parts store for multiple product lines.

Responsibilities

• Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.
• Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
• Receive and fill telephone orders for parts.
• Fill customer orders from stock.
• Prepare sales slips or sales contracts.
• Receive payment or obtain credit authorization.
• Take inventory of stock.
• Advise customers on substitution or modification of parts when identical replacements are not available.
• Examine returned parts for defects, and exchange defective parts or refund money.
• Mark and store parts in stockrooms according to prearranged systems.
• Discuss use and features of various parts, based on knowledge of machines or equipment.
• Demonstrate equipment to customers and explain functioning of equipment.
• Place new merchandise on display.
• Measure parts, using precision measuring instruments, in order to determine whether similar parts may be machined to required sizes.
• Repair parts or equipment.
• Calculate and provide sales quotes to customers on multi-part orders.

Qualifications

• Ability to perform work accurately and thoroughly.
• Ability to communicate in writing clearly and concisely.
• Ability to communicate effectively with others using the spoken word.
• Ability to take care of the customers’ needs while following company procedures.

Computer Skills:

• Proficient in Microsoft Office applications (Word, Excel, Outlook). Oracle experience preferred.

Education/Experience:

• High School Graduate or General Education Degree (GED) and two to four years related experience.

Physical Conditions & Requirements:

• Parts department environment. Parts storage area may not be air conditioned.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.