Parts Specialist

Stewart & Stevenson; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Stewart & Stevenson in San Antonio, TX is seeking a Parts Specialist to sell spare and replacement parts and to assist in the repair shop or parts store across multiple product lines.

You will read catalogs and determine stock numbers, fill telephone orders, prepare quotes, and advise customers on substitutions, while processing payments and maintaining accurate stock records.

Qualifications

• Ability to perform work accurately and thoroughly.
• Clear written communication and concise messaging.
• Effective verbal communication with customers and colleagues.
• Ability to meet customer needs while following procedures.

Responsibilities

• Read catalogs, microfiche or computer displays to determine stock numbers and prices.
• Determine required replacement parts from inspections or descriptions.
• Take and fill telephone orders for parts.
• Fill customer orders from stock and prepare sales slips or contracts.
• Receive payments or obtain credit authorization and take inventory.
• Advise customers on substitutions when identical parts are unavailable.
• Examine returned parts, exchange or refund as needed.
• Mark, store and stock parts and discuss features of parts with customers.
• Demonstrate equipment and explain functioning to customers.
• Place new merchandise on display and measure parts for fit.
• Repair parts or equipment and provide sales quotes for multi-part orders.

Skills

Accuracy

Written communication

Oral communication

Customer service orientation

Education

High school diploma or GED

Tools

Microsoft Office

Oracle

Job description

Overview

Stewart & Stevenson is Now Hiring a Parts Specialist at 5717 IH I-10 East San Antonio, TX 78219.

Sell spare and replacement parts and equipment in repair shop or parts store for multiple product lines.

Responsibilities

• Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.
• Determine replacement parts required, according to inspections of old parts, customer requests, or customers’ descriptions of malfunctions.
• Receive and fill telephone orders for parts.
• Fill customer orders from stock.
• Prepare sales slips or sales contracts.
• Receive payment or obtain credit authorization.
• Take inventory of stock.
• Advise customers on substitution or modification of parts when identical replacements are not available.
• Examine returned parts for defects, and exchange defective parts or refund money.
• Mark and store parts in stockrooms according to prearranged systems.
• Discuss use and features of various parts, based on knowledge of machines or equipment.
• Demonstrate equipment to customers and explain functioning of equipment.
• Place new merchandise on display.
• Measure parts, using precision measuring instruments, in order to determine whether similar parts may be machined to required sizes.
• Repair parts or equipment.
• Calculate and provide sales quotes to customers on multi-part orders.

Qualifications

• Ability to perform work accurately and thoroughly.
• Ability to communicate in writing clearly and concisely.
• Ability to communicate effectively with others using the spoken word.
• Ability to take care of the customers’ needs while following company procedures.

Computer Skills:

• Proficient in Microsoft Office applications (Word, Excel, Outlook). Oracle experience preferred.

Education/Experience:

• High School Graduate or General Education Degree (GED) and two to four years related experience.

Physical Conditions & Requirements:

• Parts department environment. Parts storage area may not be air conditioned.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.