Parts Specialist

Kirby; San Antonio (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

Stewart & Stevenson in San Antonio, TX is actively seeking a Parts Specialist to sell spare and replacement parts for multiple product lines. The role includes assisting customers in the repair shop or parts store, processing orders, and providing quotes.

Basic reading of catalogs and customer communication are essential. Ideal candidates will have a High School Diploma or GED with 2–4 years related experience and proficiency with Microsoft Office; Oracle experience is a plus.

Qualifications

• High School Diploma or GED with 2–4 years related experience.
• Proficient in reading catalogs and determining part numbers and prices.
• Strong written and verbal communication skills.
• Ability to meet customer needs while following procedures.

Responsibilities

• Read catalogs or displays to determine replacement part stock numbers and prices.
• Determine replacement parts required based on inspections or customer requests.
• Receive and fill telephone orders for parts and stock customer orders.
• Prepare sales slips or contracts and handle payments or credits.
• Identify substitutions or modifications when exact replacements are unavailable.
• Take inventory and store parts in organized stock rooms.
• Explain features of parts and demonstrate equipment to customers.
• Provide accurate sales quotes for multi-part orders.

Skills

Attention to detail

Written communication

Verbal communication

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Oracle

Job description

Stewart & Stevenson is Now Hiring a Parts Specialist at 5717 IH I-10 East San Antonio, TX 78219.

Sell spare and replacement parts and equipment in repair shop or parts store for multiple product lines.

Responsibilities

• Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.
• Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
• Receive and fill telephone orders for parts.
• Fill customer orders from stock.
• Prepare sales slips or sales contracts.
• Receive payment or obtain credit authorization.
• Take inventory of stock.
• Advise customers on substitution or modification of parts when identical replacements are not available.
• Examine returned parts for defects, and exchange defective parts or refund money.
• Mark and store parts in stockrooms according to prearranged systems.
• Discuss use and features of various parts, based on knowledge of machines or equipment.
• Demonstrate equipment to customers and explain functioning of equipment.
• Place new merchandise on display.
• Measure parts, using precision measuring instruments, in order to determine whether similar parts may be machined to required sizes.
• Repair parts or equipment.
• Calculate and provide sales quotes to customers on multi-part orders.

Qualifications

• Ability to perform work accurately and thoroughly.
• Ability to communicate in writing clearly and concisely.
• Ability to communicate effectively with others using the spoken word.
• Ability to take care of the customers’ needs while following company procedures.

Computer Skills

• Proficient in Microsoft Office applications (Word, Excel, Outlook). Oracle experience preferred.

Education/Experience

• High School Graduate or General Education Degree (GED) and two to four years related experience.

Physical Conditions & Requirements

• Parts department environment. Parts storage area may not be air conditioned.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.