Parts Specialist

Stewart-; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Stewart & Stevenson in San Antonio, TX is seeking a Parts Specialist to sell spare and replacement parts and equipment for multiple product lines in a repair shop or parts store. The role includes reading catalogs and computer displays to identify stock numbers, taking orders, preparing sales slips, handling payments, stocking shelves, and advising customers on substitutions and features.

A High School Diploma with 2–4 years related experience is required; proficiency with MS Office and Oracle

Qualifications

• High school diploma or GED with 2–4 years related experience.
• Strong written and verbal communication skills.
• Customer service-oriented with attention to detail.

Responsibilities

• Read catalogs or computer displays to determine part numbers and prices.
• Determine required parts from customer requests and inspections.
• Receive and fill telephone orders for parts.
• Fill customer orders from stock and prepare sales slips.
• Receive payment or obtain credit authorization.
• Take inventory of stock and store parts properly.
• Advise customers on substitutions or features of parts.
• Explain equipment functioning and demonstrate using parts knowledge.
• Calculate and provide quotes on multi-part orders.

Skills

Communication

Written communication

Customer service

Attention to detail

Education

High School Diploma or GED

2-4 years related experience

Tools

MS Office

Oracle

Job description

Overview

Stewart & Stevenson is Now Hiring a Parts Specialist at 5717 IH I-10 East San Antonio, TX 78219.

Sell spare and replacement parts and equipment in repair shop or parts store for multiple product lines.

Responsibilities

• Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.
• Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
• Receive and fill telephone orders for parts.
• Fill customer orders from stock.
• Prepare sales slips or sales contracts.
• Receive payment or obtain credit authorization.
• Take inventory of stock.
• Advise customers on substitution or modification of parts when identical replacements are not available.
• Examine returned parts for defects, and exchange defective parts or refund money.
• Mark and store parts in stockrooms according to prearranged systems.
• Discuss use and features of various parts, based on knowledge of machines or equipment.
• Demonstrate equipment to customers and explain functioning of equipment.
• Place new merchandise on display.
• Measure parts, using precision measuring instruments, in order to determine whether similar parts may be machined to required sizes.
• Repair parts or equipment.
• Calculate and provide sales quotes to customers on multi-part orders.

Qualifications

• Ability to perform work accurately and thoroughly.
• Ability to communicate in writing clearly and concisely.
• Ability to communicate effectively with others using the spoken word.
• Ability to take care of the customers’ needs while following company procedures.

Computer Skills:

• Proficient in Microsoft Office applications (Word, Excel, Outlook). Oracle experience preferred.

Education/Experience:

• High School Graduate or General Education Degree (GED) and two to four years related experience.

Physical Conditions & Requirements:

• Parts department environment. Parts storage area may not be air conditioned.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.