Diagnostics Services Sales Pro - East US

Industrial Scientific Corporation; Northern (KY); Hybrid; USD 112,000 - 188,000; Full time

Job summary

Fluke is seeking a Service Sales Manager to support and grow our Professional Services business across North America, with a focus on ParAlign and RGA offerings. This is an individual contributor role that builds pipeline, drives revenue, and expands customer adoption of high-value diagnostic services.

You will travel about 40% to customer facilities, engage with maintenance, engineering, operations, and leadership teams, and collaborate with delivery and legal teams to ensure clear objectives

Qualifications

• Experience in industrial sales, technical sales, manufacturing, maintenance, reliability, or a related field.
• Strong communication and relationship-building skills.
• Proven ability to sell value-based or solution-oriented offerings.
• Ability to manage multiple priorities and work independently in an individual contributor role.
• Experience using CRM systems to manage customer accounts and opportunities.
• Willingness to travel approximately 40%.

Responsibilities

• Develop and maintain relationships with existing customers while identifying opportunities for additional services and support, specifically around ParAlign and RGA.
• Conduct technical and value-based sales discussions with maintenance, engineering, operations, and leadership teams.
• Understand customer challenges and recommend solutions tied to measurable business outcomes (uptime, scrap reduction, throughput, cost avoidance).
• Generate new business opportunities through CRM activities, installed base analysis, referrals, and proactive prospecting.
• Build and manage a healthy, qualified sales pipeline while supporting revenue and growth objectives.
• Act as a support for Territory Sales Managers by providing technical and application expertise to advance opportunities.
• Travel to customer facilities to conduct meetings, facility tours, and line assessments (approximately 40% travel).
• Work closely with service delivery teams to ensure opportunities are properly scoped with clear objectives, success criteria, and site readiness.
• Ensure effective handoff to service delivery teams and minimize gaps between sales and execution.
• Coordinate with internal teams to ensure customers receive reports, recommendations, and follow-up support in a timely manner.
• Collaborate with Order Management, Operations, Legal, and Finance on contracts, NDAs, purchase orders, and project requirements.
• Maintain accurate customer and opportunity information within CRM systems.

Skills

Industrial sales experience

Technical sales

Communication skills

Relationship-building

CRM experience

Travel willingness

Tools

CRM systems

Job description

Fluke is seeking a Service Sales Manager to support and grow our Professional Services business across North America, with a focus on ParAlign and RGA offerings. This is an individual contributor role that builds pipeline, drives revenue, and expands customer adoption of high-value diagnostic services.

You will travel about 40% to customer facilities, engage with maintenance, engineering, operations, and leadership teams, and collaborate with delivery and legal teams to ensure clear objectives