Diagnostic Services Sales Manager

Fortive Careers; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Fortive is seeking a Service Sales Manager to support and expand a major portion of our Professional Services business across North America, focusing on ParAlign and RGA offerings. This individual contributor role will build pipeline, drive revenue, and increase customer adoption of high-value diagnostic services.

The ideal candidate will excel at engaging customers, understanding manufacturing processes, and linking operational challenges to measurable business outcomes such as uptime

Qualifications

• Experience in industrial sales, technical sales, manufacturing, maintenance, reliability, or a related field.
• Strong communication and relationship-building skills.
• Proven ability to sell value-based or solution-oriented offerings.
• Ability to manage multiple priorities and work independently in an individual contributor role.
• Experience using CRM systems to manage customer accounts and opportunities.
• Willingness to travel approximately 40%.

Responsibilities

• Develop and maintain relationships with existing customers while identifying opportunities for additional services and support, specifically around ParAlign and RGA.
• Conduct technical and value-based sales discussions with maintenance, engineering, operations, and leadership teams.
• Understand customer challenges and recommend solutions tied to measurable business outcomes (uptime, scrap reduction, throughput, cost avoidance).
• Generate new business opportunities through CRM activities, installed base analysis, referrals, and proactive prospecting.
• Build and manage a healthy, qualified sales pipeline while supporting revenue and growth objectives.
• Act as a support for Territory Sales Managers by providing technical and application expertise to advance opportunities.
• Travel to customer facilities to conduct meetings, facility tours, and line assessments (approximately 40% travel).
• Work closely with service delivery teams to ensure opportunities are properly scoped with clear objectives, success criteria, and site readiness.
• Ensure effective handoff to service delivery teams and minimize gaps between sales and execution.
• Coordinate with internal teams to ensure customers receive reports, recommendations, and follow-up support in a timely manner.
• Collaborate with Order Management, Operations, Legal, and Finance on contracts, NDAs, purchase orders, and project requirements.
• Maintain accurate customer and opportunity information within CRM systems.

Skills

Industrial sales

Technical sales

Manufacturing

Reliability

CRM experience

Travel readiness

Communication skills

Job description

Fortive is seeking a Service Sales Manager to support and expand a major portion of our Professional Services business across North America, focusing on ParAlign and RGA offerings. This individual contributor role will build pipeline, drive revenue, and increase customer adoption of high-value diagnostic services.

The ideal candidate will excel at engaging customers, understanding manufacturing processes, and linking operational challenges to measurable business outcomes such as uptime