Diagnostic Test Scheduler – Patient Care & Scheduling

The CORE Institute

Jacksonville (FL)

On-site

USD 38,000 - 52,000

Full time

8 days ago

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Benefits offered by this job

Health benefits

HSA stipend

401(k) match

EAP 24/7

PTO & paid holidays

Appreciation events

Job summary

Southeast Orthopedic Specialists in Jacksonville, FL, is seeking a detail-oriented Test Scheduler to coordinate diagnostic tests, manage authorizations, verify insurance, and ensure accurate scheduling for patients. You’ll be the key link between patients, providers, and facilities to deliver seamless care and a positive experience.

The role requires 0–2 years in test scheduling, strong communication, and knowledge of insurance and EMR systems.

Qualifications

High school diploma or GED required.
0–2 years of test scheduling or related experience preferred.
Strong communication skills with patients, physicians, and the public.
Ability to establish and maintain good working relationships with internal and external customers.
Knowledge of insurance plans and computer systems.
Customer service orientation with attention to detail.

Responsibilities

Schedule diagnostic tests within the practice management system or at outside facilities based on insurance, physician preference, patient preference, and location.
Accurately enter and update patient information, referrals, and coded notes in EMR and practice management systems.
Initiate authorizations for tests according to policies and procedures.
Respond to patient questions and complaints, resolving problems to maintain high patient satisfaction.
Maintain patient confidentiality and comply with HIPAA regulations.