Diagnostic Technician

Harris American Company; Cordele (GA); On-site; USD 56,000 - 80,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

Harris American Company is seeking a Diagnostic Technician to provide technical troubleshooting and customer support. The role diagnoses mechanical, electrical, hydraulic, and PLC-related issues and guides customers and field service technicians through effective solutions.

The position requires a technical degree in electronics or electrical systems, with at least three years of related experience. Travel and after-hours coverage may be required.

Qualifications

• Strong diagnostic and troubleshooting abilities across mechanical, electrical, and hydraulic systems.
• Excellent documentation and communication skills; proficient with Office, Salesforce, and email.

Responsibilities

• Assist customers and field service technicians in resolving technical problems.
• Review drawings and internal docs to identify solutions and guide issue resolution.
• Collaborate with other departments to develop technical solutions and resolve issues.
• Provide backup support for field service technicians and participate in after-hours coverage.

Skills

Diagnostic skills

Troubleshooting

Verbal & written communication

Customer service

Education

Technical degree in electronics/electrical systems

Tools

RE Linx

RS 500

RS 5000

Job description

GENERAL DESCRIPTION - PURPOSE OF ROLE:

The Diagnostic Technician provides technical troubleshooting expertise and customer support in collaboration with the Customer Service and Support Department. This role diagnoses mechanical, electrical, hydraulic, and PLC-related issues; reviews drawings and technical documentation; and guides customers and field service technicians through effective solutions. The position coordinates with internal departments to resolve complex problems, supports field service activities as needed, and helps ensure timely service and a high level of customer satisfaction.

Essential Functions:

Essential duties and responsibilities include the following. Other duties may be assigned.

• Assist customers and field service technicians in resolving technical problems
• Review drawings and internal documentation to identify potential solutions and guide customers through issue resolution
• Collaborate with other departments as needed to develop technical solutions and resolve customer issues
• Provide backup support for field service technicians as needed
• Participate in after-hours coverage and travel as required

Requirements

Qualifications and Experience:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skills, and abilities needed for the role.

• Technical degree in electronics or electrical systems required
• Minimum of three years of related work experience required
• Ability to read and interpret electrical and hydraulic schematics
• Knowledge of and experience with the following PLC systems and software:
• RE Linx
• RS 500
• RS 5000
• Ability to speak and understand Spanish preferred

Knowledge, Skills, and Abilities:

The successful candidate should:

• Demonstrate strong diagnostic and troubleshooting skills with mechanical, electrical, and hydraulic systems
• Demonstrate strong verbal, written, and documentation skills, with proficiency in Microsoft Office, Salesforce, and email
• Maintain a proactive, positive attitude and strong customer service and interpersonal skills

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance