Control Service Technician

CPM Animal Feed & Oilseed Solutions; Saint Charles (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

CPM Animal Feed & Oilseed Solutions is looking for a Control Service Technician to provide post-startup service and support to their clients in the St. Charles, Missouri area. The position involves troubleshooting PLCs and HMIs, providing exceptional customer service, and documenting customer issues. Ideal candidates should possess an Associate degree in Electronics or Electrical Technology, have troubleshooting experience, and be proficient in usage of Microsoft Office. Occasional travel may be required, but is preferred to be less than 10%.

Qualifications

• 2-4 years of experience in PLC and/or operations preferred.
• Practical experience with programming PLC logic and HMI screens.
• Understanding of industrial process control systems.

Responsibilities

• Provide technical support to outside customers via phone and email.
• Troubleshoot existing PLC logic and communication issues.
• Diagnose Ethernet network communication issues.
• Log customer issues and track time spent working.

Skills

Troubleshooting PLC and HMI

Electrical and mechanical issue resolution

Effective communication

Microsoft Office proficiency

Ability to work under pressure

Education

Two-year Associate degree in Electronics or Electrical Technology

Tools

Allen Bradley RSLogix

Inductive Automation Ignition

Rockwell Factory Talk View HMIs

Job description

Job Summary

The Control Service Technician is responsible for providing post-startup service and support to our outside customer base. Service Techs interface with customers through phone, email, and ticketing systems. Often troubleshooting customer PLC, HMI, and training issues over VPN connections to resolve and escalation issues as needed.

General Statement of Duties

Troubleshoot existing PLC ladder logic, communication issues, interlocking issues, PLC panel components, as well as help clarify operations questions. Techs accurately track time and work well with others. Lead direction of after-hours service calls on a week-long rotation every ~4 weeks.

Essential Functions

• Work with a wide range of customers to help troubleshoot programming, electrical, and mechanical issues
• Determine when a support request needs to be escalated into the projects department or quoted through sales
• Make minor modifications to ladder logic PLC programming
• Troubleshoot Ethernet network communication issues
• Diagnose HMI communication issues
• Log customer issues and track time spent working with each customer
• Work through various VPN connections at the customer sites
• Read and understand electrical drawings
• Recommend improved materials or machinery to customers, documenting how such changes will lower costs or increase production
• Provide technical and non-technical support and services to clients or other staff members regarding the use, operation, and maintenance of equipment
• Work within a team to delegate requests
• Follow up on issues to see them through to their resolution

Environment

Office conditions, with rare field trips to bakeries, feed mills and other industrial facilities where hot and dusty environments are prevalent.

Reporting Relationship

Control Systems Engineering and Customer Service Manager

Subordinate Positions

No formal subordinates.

Physical Requirements

• Standing, sitting, unilateral and bilateral movement, reaching, grasping, talking and hearing
• Clarity of vision at 20 inches or less with the ability to bring objects into sharp focus while reading computer screen
• Must be able to deal with field conditions that are dusty and hot (110°F)
• Occasionally work on lifts and ladders that are approximately 20’ off the ground
• Must have a valid driver’s license and be able to rent a car
• Must be able to fly commercial airlines both nationwide and internationally
• Must be able to lift 40 lbs

Travel Requirements

occasional (<10%) nationwide travel is preferred but not required.

Training Requirements

• Allen Bradley RSLogix
• Inductive Automation Ignition, or Rockwell Factory Talk View HMIs
• In-house and on-the-job training will be provided to certify technician as proficient in the installation and repair of controls systems and products

Additional Information

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.

Qualifications

• Two-year Associate degree in Electronics or Electrical Technology
• Preferred 2 to 4 years of work-related skill, knowledge, or experience in PLC and/or Operations
• Practical understanding and working capabilities with programming PLC logic and HMI screens (e.g. Rockwell Automation Control Logix, Siemens TIA Portal, Siemens S7, RSView, Ignition, etc.)
• Understanding of industrial process control systems using PLC and PC based architectures
• Knowledge of principles and processes for providing customer and personal services
• Knowledge of the practical application of Engineering science and technology
• Practical experience with communicating effectively in writing as appropriate for the needs of the audience
• Demonstrated experience using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Must be proficient in use of Microsoft Office; Word, Excel, and Outlook
• Must give attention to detail and take pride in work produced