Diagnostic Imaging Booking Clerk | North West Anglia NHS Foundation Trust

North West Anglia NHS Foundation Trust; Pennsylvania; On-site; USD 28,000 - 35,000; Full time

Job summary

North West Anglia NHS Foundation Trust is seeking a Diagnostic Imaging Booking Clerk to manage day-to-day appointment allocation and maintain patient records with accuracy and care.

You will support multiple imaging services across sites, provide a friendly telephone enquiry service, and work as part of the imaging booking team at Hinchingbrooke Hospital, with occasional reception duties and flexible hours. Training will be provided for booking specialties.

Qualifications

• Experience in hospital booking or patient enquiry is desirable.
• Able to handle telephone enquiries with a polite and clear manner.
• Keen eye for accuracy in patient records and booking details.

Responsibilities

• Provide booking and telephone enquiry service to patients for Imaging procedures.
• Maintain accurate patient records and update systems as required.
• Cover reception duties within Imaging on occasions and support across sites.

Skills

Customer service

Telephone manner

Attention to detail

Communication skills

Education

NVQ Level II or equivalent

Tools

CareFlow

Sunquest Ice

CRIS

Job description

Diagnostic Imaging Booking Clerk | North West Anglia NHS Foundation Trust

Are you ready to take charge of the day-to-day appointment allocation and ensure accurate maintenance of patient records? We're seeking a dynamic individual to provide a friendly, reliable, and easily accessible enquiry system for patients, in line with national booking and choice guidelines.

Flexibility is key, as the role may require working across all sites within North West Anglia NHS Foundation Trust. Ideally, you'll bring experience from an Imaging team and possess relevant qualifications to at least NVQ level II or equivalent.

Knowledge of the hospital booking systems: CareFlow, Sunquest Ice and CRIS would be an advantage but if not training will be provided.

The role will require training in booking specialities and in particular the job provides a booking and telephone enquiry service to the patients for a variety of Diagnostic Imaging procedures.

The role is office based at Hinchingbrooke Hospital. You will be joining a dedicated team of individuals providing a vital service to the Diagnostic Imaging Booking Team. You may also be required to cover reception duties within Imaging on an occasional basis. You need to be flexible, approachable, have good communication skills, with a polite telephone manner, and attention to detail.

Contracted hours of work to be agreed between 8.00am to 8.00pm (at present time office hours are between 8am – 5pm).

Priority will be given to colleagues identified as at risk through the Trust’s redeployment process.

Please see attached detailed Job Description and Person Specification for more information regarding this role.

This advert closes on Friday 23 Oct 2026